Rock Paris Softshell Suitcase - Green

The lock is factory set to 0-0-0. Locate the small reset button (often a tiny hole). Press it with a pen until it clicks. Set your desired 3-digit combination. Then, slide the release button or press the main button to secure your new code. The reset button should pop out.

No, the Rock Paris Soft Shell Suitcase - Medium has dimensions of 71cm (H) x 41cm (W) x 26cm (D), which exceeds the typical carry-on size limits for most airlines. It is designed for checked baggage.

For general cleaning, wipe the polyester fabric with a damp cloth and a small amount of mild soap. For more stubborn marks, a gentle fabric cleaner can be used, spot-testing first. Avoid harsh chemicals or excessive scrubbing.

The Rock Paris suitcase comes with a generous 15-year manufacturer's warranty against defects in workmanship or materials. Please retain your proof of purchase for any warranty claims.

The eight smooth-rolling, 360-degree wheels are designed for easy navigation on most standard travel surfaces, including airport floors, sidewalks, and hotel carpets. While durable, avoid excessively rough or gravelly terrain to prolong wheel life.

With a 56-liter capacity, this medium suitcase is generally sufficient for trips of about 5-10 days, depending on your packing habits and the amount of clothing required. For a full two-week trip, especially if packing bulky items or for multiple climates, you might find it snug, but it is achievable with efficient packing using the internal straps and pockets.

Ensure the dials are perfectly aligned with your set code. If setting a new code, make sure the reset button was fully depressed before setting the new combination and released afterwards. If still stuck, try the factory default '0-0-0' and reset it carefully again.

Check for any trapped debris like hair, lint, or string around the wheel axles. Clean thoroughly. If the issue persists, apply a small amount of silicone-based lubricant or WD-40 (sparingly) to the wheel axles.

Ensure the push-button mechanism is fully depressed. Check for any obstructions in the handle's tracks. Sometimes, firmly wiggling it while pressing the button can free it. Do not force it forcefully, as this can cause damage.

Ensure the zipper teeth are clean and free of fabric or debris. Try to gently move the slider back and forth over the snagged area. Applying a small amount of lubricant like zipper wax, a wax crayon, or even a pencil lead to the teeth can improve glide.

Ensure the contents inside are evenly distributed. Overpacking or uneven weight distribution, especially towards the front or top, can affect stability. Also, confirm all eight wheels are rotating freely and none are locked.