Jabra Evolve 20 Headset - Black
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Product Information
Full details
The Jabra Evolve 20 is a professional-grade, wired headset designed for office workers and call center professionals seeking reliable communication clarity and ease of use. It provides clear audio for both calls and music through its binaural, over-the-head design; however, please note that this specific model does not feature active noise cancellation.
All features
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | None |
| Series | Evolve 20 |
| Model Part Number | GSA4999823109 |
| Brand | Jabra |
Extended Product Information
FAQs
Does this headset support Active Noise Cancellation (ANC)?
No, the Jabra Evolve 20 does not include active noise cancellation, though the supra-aural ear cups provide a level of passive acoustic isolation.
Can I use this with my smartphone?
This headset features a USB-A connection intended for use with PC or laptop computers, not mobile devices.
Is the boom microphone adjustable?
Yes, the microphone boom arm can be rotated to suit your preference or moved out of the way when not in use.
Does the headset work on both Mac and Windows?
Yes, the device is compatible with both Windows and macOS operating systems.
What is the purpose of the in-line control unit?
The in-line unit provides hardware-level controls to adjust volume, mute the microphone, and manage call functions without using your mouse.
Are the ear cushions replaceable?
While the ear cushions are designed for durability, you should check for authentic replacement parts if yours become worn over long-term usage.
Troubleshooting
Headset is not recognized by the computer
Disconnect the USB cable and plug it into a different USB port on your computer.
Microphone is not picking up audio
Check the in-line controller to ensure the mute button is not active and verify that the headset is selected as the primary 'Input Device' in your audio settings.
Low or distorted sound quality
Ensure the volume is adjusted appropriately in the application software and verify that the cable is firmly connected.
Pros and Cons
Pros
- Simple USB plug-and-play installation
- Intuitive in-line call control unit
- Reliable audio for both calls and music
- Lightweight and comfortable for long shifts
- Certified for professional communication platforms
Cons
- Lacks active noise cancellation
- Wired design limits physical mobility
- Supra-aural design may feel firm for some users
Setup, Compatibility & Care
Setup
- Insert the USB Type-A connector into your computer’s available port.
- Wait for the operating system to automatically recognize the device (Windows and Mac supported).
- Set the Evolve 20 as your default device in your communication software (e.g., Microsoft Teams, Skype for Business).
Compatibility
This headset is designed for use with computers via USB connection. It is fully certified for Microsoft environments and works with various unified communications (UC) platforms.
Care
- Keep the headset away from extreme moisture or dust.
- Regularly inspect the 0.95m cable for kinks or fraying.
- Gently wipe the headband and ear cushions with a soft, dry cloth to remove oils or dust after use.