Jabra Evolve 20 Mono Headset - Black
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Product Information
Full details
The Jabra Evolve 20SE UC Mono is a professional-grade wired headset designed for office professionals and call center agents who prioritize call clarity and ease of use. It provides a reliable audio solution with a dedicated in-line control unit for seamless call management, making it an excellent tool for productivity. A key caveat to note is that as a mono headset, it is designed for those who need to stay aware of their surroundings while on calls, rather than for immersive stereo listening.
All features
| Colour | Red |
|---|---|
| Headphones Noise Cancellation | Active |
| Series | Evolve 20SE |
| Model Part Number | 2AE39GRYUSB32 |
| Brand | Jabra |
Extended Product Information
FAQs
Does this headset support stereo audio?
No, this is a mono headset designed for focused communication while remaining aware of your surroundings.
Do I need to install any software to use this headset?
No, it is a plug-and-play device. It will work automatically with your computer's audio settings.
Can I use this headset with my smartphone?
This headset is designed for USB connectivity with computers. It is not intended for direct use with mobile phones unless you use a compatible USB adapter.
How do I mute the microphone during a call?
Simply press the dedicated mute button on the in-line control unit located on the headset cable.
Is the ear cushion replaceable?
The Evolve 20SE uses high-quality leatherette ear cushions designed for comfort, though long-term wear may eventually require careful cleaning or replacement per manufacturer guidelines.
Troubleshooting
Headset is not detected by the computer
Disconnect the USB cable and try a different USB port on your computer. Ensure your system's audio settings list the Jabra device as the default input/output.
The person on the other end cannot hear me
Check if the microphone is muted on the in-line control unit. Verify that the microphone boom is positioned correctly near your mouth.
Audio is cutting out or crackling
Ensure the USB connector is fully inserted and that there is no tension or sharp bends in the cable near the connection point.
Pros and Cons
Pros
- Intuitive in-line call management buttons
- Easy USB plug-and-play setup
- Professional-grade noise-canceling boom mic
- Lightweight and comfortable for all-day wear
- Broad compatibility with UC platforms
Cons
- Mono design limits immersive stereo audio
- Wired connection restricts mobility to 1.2 meters
- Not intended for active noise cancellation in loud environments
Setup, Compatibility & Care
Setting up the headset is straightforward due to its USB interface. Simply plug the USB Type-A connector into any available port on your computer. Your operating system will automatically recognize the device as an audio input and output source.
Compatibility: This device is certified for major UC platforms like Skype for Business and Cisco. It is intended for PC use via USB connectivity.
Care Instructions:
- Keep the headset in a clean, dry area when not in use.
- Gently wipe the leatherette ear cushions with a soft, dry cloth; avoid using harsh chemicals or liquid cleaners.
- Avoid tight bending or pulling of the 1.2m cable to prevent internal wire damage.