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SureFlap Microchip Cat Flap Connect & Hub Bundle - Microchip Flap Connect

SureFlap Microchip Cat Flap Connect & Hub Bundle - Microchip Flap Connect

The SureFlap Microchip Cat Flap Connect is an advanced pet access solution that integrates with th...

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SureFlap Microchip Cat Flap Connect & Hub Bundle - White - Small/Medium Cats

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Pets at HomeSureFlap Microchip Cat Flap Connect & Hub Bundle - White - Small/Medium Cats
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Product Information

Full details

This guide is for pet owners seeking to enhance their cat's security and freedom. The SureFlap Microchip Cat Flap Connect offers selective entry using your pet's microchip, allowing you to monitor and control their access remotely via an app. Note that the Hub is required to unlock the app features, but a maximum of 2 units are allowed per customer. This guide will provide information on the product’s features, setup, and troubleshooting.

All features

SeriesMicrochip Flap Connect
Model Part Number579770
BrandSureFlap

Extended Product Information

FAQs

What batteries does the cat flap use?

The cat flap uses batteries. The type of battery is specified in the product manual.

How do I register my cat's microchip?

Follow the instructions in the Sure Petcare app to register your cat's microchip. You will need to scan your cat's microchip using the app.

Can I use this flap with multiple pets?

Yes, you can register multiple pets to the cat flap, allowing access to each registered pet.

What happens if the power goes out?

The cat flap operates on batteries, so it will continue to function even if the power is out. However, you will not be able to control the flap remotely until power is restored to the Hub.

Is the cat flap weatherproof?

Yes, the cat flap is designed to withstand outdoor conditions.

What is the warranty period?

The warranty period is two years.

Where can I find the user manual?

The user manual is included with the product and is also available on the Sure Petcare website.

Troubleshooting

Cat flap does not respond to the microchip.

Ensure the microchip is properly registered in the app. Check the battery status and replace if necessary. Make sure the cat is approaching the flap correctly.

App connectivity issues.

Ensure the Hub is connected to your home Wi-Fi and that the cat flap is within range. Restart the Hub and the app. Check for firmware updates in the app.

Flap won't lock or unlock remotely.

Check the app connection to the cat flap. Verify the flap is within range of the Hub. If the problem persists, try restarting the cat flap and the Hub.

The cat flap is not detecting the microchip or tag reliably.

Ensure the cat's microchip is functioning correctly. Clean the flap's sensor area. Make sure the cat is approaching the flap in a way that allows for detection. If using a tag, ensure it is within range and in good condition.

Pros and Cons

Pros

  • Enhances pet security by preventing unwanted animal entry.
  • Provides remote control and monitoring of your pet's movements.
  • Allows setting of curfews and managing access permissions.
  • Easy to install in various locations (doors, windows, walls).
  • Offers a user-friendly app for convenient management.

Cons

  • Requires the Sure Petcare Hub for full functionality.
  • The Hub is sold separately.
  • May require additional accessories (e.g., tunnel extender, mounting adapter) for specific installations.
  • Limited to a maximum of 2 units per customer.

Setup, Compatibility & Care

Setup

  1. Installation: Follow the instructions for your chosen installation location (door, window, or wall).
  2. Hole Size: For doors/walls, a hole measuring 165mm (width) x 171mm (height) is needed. For glass, use a 212mm diameter hole and the SureFlap Microchip Cat Flap Mounting Adapter (sold separately).
  3. Tunnel Extender: For thicker walls, you may need the SureFlap Microchip Cat Flap Tunnel Extender (sold separately).
  4. Pairing: Follow the in-app instructions to connect the cat flap to the Sure Petcare Hub.
  5. Microchip Registration: Register your cat's microchip via the app.

Compatibility

  • Microchip: Compatible with all common microchip formats.
  • Hub: Requires the Sure Petcare Hub for app connectivity (sold separately).
  • Installation: Suitable for doors, windows, and walls.

Care

  • Cleaning: Wipe the flap with a damp cloth to keep it clean.
  • Battery: Replace batteries when indicated in the app.

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