Masterplug SmartEnergy Auraline Glass Panel Heater - 2000W

Download the Masterplug SmartEnergy App, create an account, and follow the in-app instructions to connect to your home Wi-Fi network. Ensure your Wi-Fi router is broadcasting on 2.4 GHz.

Yes, the heater is compatible with Amazon Alexa and Hey Google. You will need to link the heater to your voice assistant through the SmartEnergy app.

Use the Masterplug SmartEnergy App to set weekly timers. Select the days and times you want the heater to turn on and off.

The heater includes a child lock, an anti-tipping switch, and overheating protection.

Unplug the heater and allow it to cool. Use a soft, damp cloth to wipe the exterior. Do not use abrasive cleaners or submerge the heater in water.

The heater has a low mode of 1000W and a high mode of 2000W.

Please refer to the product documentation or contact Masterplug customer service for warranty information.

Check that the heater is plugged in correctly and the power outlet is working. Also, ensure the power switch on the heater is turned on.

Make sure your Wi-Fi network is active and the password is correct. Move the heater closer to your router and try again. Also, ensure your router is broadcasting on a compatible frequency (2.4 GHz is recommended).

Close and reopen the app. Check your internet connection. Make sure the heater is online.

Ensure the thermostat is set to a temperature higher than the room temperature and that the heater is not in standby mode. Check that the heating mode is on (low or high).