Samsung 20,000 mAh Battery Pack - Beige

With its 20,000 mAh capacity, this battery pack can typically charge a standard smartphone (with an approximate 3,000-4,000 mAh battery) around 4 to 5 times, depending on the specific phone's battery size, its power state when charging, and usage during charging.

No, the Samsung 20,000 mAh Battery Pack includes a USB Type-C to USB Type-C cable (30 cm, 5A), but the wall adapter required for recharging the power bank itself is sold separately. For 45W Super Fast Charging of the pack, a compatible 45W wall adapter is recommended.

Yes, absolutely. Thanks to Power Delivery 3.0 and standard USB-C ports, this battery pack is compatible with a wide range of USB-C enabled devices from various manufacturers, including smartphones, tablets, and other portable electronics.

The recharging time for the battery pack varies significantly depending on the wall adapter used. With a 45W Super Fast Charging 2.0 compatible adapter, it can recharge much faster than with a standard charger. Info needed: [Approximate charging time with 45W charger to be fully specific]

For optimal performance and fast charging, it's recommended to use the included USB Type-C to USB Type-C cable. If your device uses a different port (e.g., older USB-A), you'll need an appropriate USB-A to USB-C cable (not included) that supports the desired charging speed.

Yes, the battery pack is designed to safely charge up to three compatible devices simultaneously. The internal power management system distributes power efficiently to ensure safe and effective charging across all connected devices.

Info needed: [Confirm if the Samsung 20,000 mAh Battery Pack supports pass-through charging (charging itself while also charging connected devices).]

Ensure the battery pack itself is sufficiently charged. Try using a different USB-C cable, as faulty cables can prevent charging. Confirm that the device you are trying to charge is properly connected and compatible with USB-C power delivery.

Verify that you are using a wall adapter capable of delivering 45W (e.g., a Samsung 45W Super Fast Charging 2.0 adapter). Ensure the cable used supports high power transfer (the included USB-C to USB-C cable does).

Some devices may draw more power, potentially limiting the available power for other ports. Try connecting devices one at a time to isolate if a specific device is causing an issue. Ensure all cables are securely connected to both the battery pack and the devices.

It is normal for power banks to generate some heat during operation, especially during fast charging. If the pack becomes excessively hot to the touch, disconnect it immediately from all devices and power sources and contact customer support. Ensure good ventilation around the pack during use.

Ensure the battery pack has at least a minimal charge by connecting it to a power source for a few minutes. If it remains unresponsive, try pressing and holding any available power button for several seconds to reset it (if applicable). Info needed: [Presence of power button]