Ubiquiti Cloud Key Gen2 Plus - UniFi

The Ubiquiti UniFi Cloud Key Gen2+ is a powerful and compact network management solution designed ...

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Product Information

Full details

This guide is for network administrators looking to streamline their UniFi device management. The Ubiquiti Cloud Key Gen2 Plus offers a centralized solution for configuring and monitoring your UniFi network, with the key benefit of robust performance and a pre-installed 1TB SSD. However, it's essential to ensure your network devices are compatible with the UniFi platform to take full advantage of this solution.

All features

SeriesUniFi
Model Part NumberUCK-G2-SSD
BrandUbiquiti

Extended Product Information

FAQs

What is the warranty period for the Cloud Key Gen2 Plus?

The Cloud Key Gen2 Plus is typically covered by a one-year manufacturer's warranty.

Can I use a different size SSD?

The Cloud Key Gen2 Plus comes with a pre-installed 1TB SSD. You may not replace the SSD with a different capacity as it is built-in.

How do I update the firmware on the Cloud Key Gen2 Plus?

Firmware updates can be performed through the UniFi Network application. Go to the settings and click on 'updates'.

Can I manage non-UniFi devices with the Cloud Key Gen2 Plus?

No, the Cloud Key Gen2 Plus is designed to manage UniFi devices only.

What happens if the Cloud Key Gen2 Plus fails?

Your UniFi devices will continue to function but you will not be able to make configuration changes or monitor your network until the Cloud Key Gen2 Plus is restored or replaced.

Does the Cloud Key Gen2 Plus support remote access?

Yes, it supports remote access via the UniFi cloud portal, allowing you to manage your network from anywhere with an internet connection.

Troubleshooting

Cloud Key Gen2 Plus won't power on.

Check the power source (PoE or USB-C adapter) and ensure it's functioning correctly. Verify the Ethernet cable is securely connected.

Can't access the UniFi Network application.

Ensure your device is connected to the same network as the Cloud Key Gen2 Plus. Verify the IP address of the Cloud Key Gen2 Plus and try accessing it through a web browser (e.g., https://[CloudKeyIP]:8443).

UniFi devices won't adopt.

Ensure the UniFi devices are on the same network subnet as the Cloud Key Gen2 Plus. Factory reset the device. Make sure the devices are running the correct firmware.

Slow network performance.

Check the network cabling, the speed of the internet connection, and the number of connected devices. Restart the Cloud Key Gen2 Plus and the network devices.

Pros and Cons

Pros

  • Simplified network management for UniFi devices.
  • Pre-installed 1TB SSD for extensive data storage.
  • Supports PoE for flexible and easy installation.
  • User-friendly setup with Bluetooth connectivity.
  • Durable and efficient design with an aluminum enclosure.

Cons

  • Requires existing UniFi devices for full functionality.
  • Initial setup may require familiarity with network configuration.
  • Limited to managing devices within the UniFi ecosystem.
  • Additional power adapter is needed if not using PoE.

Setup, Compatibility & Care

Setup

  1. Connect to Network: Connect the Cloud Key Gen2 Plus to your network via an Ethernet cable. Ensure your network has DHCP enabled or configure a static IP address.
  2. Power On: Power the device using PoE or a compatible USB-C power adapter (not included). The device will boot up and display status information on the OLED screen.
  3. Bluetooth Configuration: Download and install the UniFi Network mobile app on your smartphone or tablet. Enable Bluetooth on your mobile device. Open the UniFi Network app and follow the on-screen instructions to set up the Cloud Key G2+.
  4. Adopt Devices: Once the Cloud Key Gen2 Plus is set up, you can adopt your UniFi devices (access points, switches, etc.) into the UniFi Network application.

Compatibility

The Cloud Key Gen2 Plus is compatible with all UniFi devices. Ensure your UniFi devices are running the latest firmware for optimal performance and compatibility.

Care

  • Location: Place the Cloud Key Gen2 Plus in a well-ventilated area, away from direct sunlight, excessive heat, and moisture.
  • Temperature: Operate the device within the specified temperature range of 0°C to 35°C.
  • Updates: Regularly update the firmware of the Cloud Key Gen2 Plus and your UniFi devices to ensure security and performance.
  • Backups: Regularly back up your network configuration settings to protect against data loss. Use the UniFi Network application to create and manage backups.

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