Poly Blackwire 3200 Headset - Black
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Product Information
Full details
The Poly Blackwire 3220 is a professional-grade binaural headset designed for office professionals and call center agents who require consistent audio clarity and all-day comfort. It offers high-quality stereo sound, a flexible noise-canceling boom microphone, and intuitive in-line call controls to boost daily productivity. While it provides excellent wired stability, users should note that the 1.61m cord length may limit movement compared to wireless alternatives.
All features
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | None |
| Series | Blackwire 3200 |
| Model Part Number | 80S02AA |
| Brand | HP Poly |
Extended Product Information
FAQs
Does this headset support USB-C connectivity?
The headset comes with a USB-A connector. You can use a standard third-party USB-A to USB-C adapter if your computer does not have a USB-A port.
Is the microphone removable?
No, the boom microphone is permanently attached to the headset for durability.
Does it have active noise cancellation (ANC)?
No, this model uses a noise-canceling microphone to clear your outgoing audio, but it does not feature active noise cancellation for the speakers.
Can I use this with a mobile phone?
This model is designed for PC and Mac via USB. It is not compatible with mobile phones unless they have a full-size USB-A port and support USB audio.
Is the headset comfortable for people who wear glasses?
Yes, the soft leatherette ear cushions are designed to sit comfortably on the ears without applying excessive pressure, making them suitable for most glasses wearers.
Does it require special software to work?
No, it is a plug-and-play device that works with standard operating system drivers. Optional Poly software can be installed for additional configuration features.
Troubleshooting
Headset is not detected by computer
Disconnect and reconnect the USB cable to a different port. Ensure the computer's sound settings have the Poly headset selected as the primary output and input device.
Volume is too low during calls
Check the in-line control unit volume buttons to ensure they are set to maximum. Also, verify that the application (e.g., Teams or Zoom) has the volume level set to 100%.
Microphone is not picking up voice
Check the in-line mute button status. If the mute light is on, the microphone is disabled. Ensure the boom mic is positioned close to your mouth for optimal sensitivity.
Pros and Cons
Pros
- High-quality stereo audio reproduction
- Lightweight and comfortable for all-day use
- Easy plug-and-play USB connectivity
- Integrated call control unit for convenience
- Flexible boom microphone for precise positioning
Cons
- Wired connection restricts mobility
- No active noise cancellation (passive isolation only)
- Fixed USB-A connector requires adapters for USB-C ports
Setup, Compatibility & Care
Setup is straightforward due to the plug-and-play USB-A interface. Simply connect the headset to an available USB port on your PC or Mac; the operating system should automatically recognize the device as an audio input and output source.
Compatibility
- OS: Fully compatible with Windows 10, Windows 11, and macOS.
- Connectivity: Requires a USB Type-A port. If using modern laptops with only USB-C, a standard USB-C to USB-A adapter is required.
Care Instructions
- Storage: Fold the ear cups flat when not in use to prevent pressure on the headband and to save space in your bag.
- Cleaning: Wipe the leatherette ear cushions and the plastic boom arm with a slightly damp cloth. Avoid harsh chemicals or submerging the unit in water, as this can damage the internal electronics and the microphone capsule.