TruGlow LED Pillar Candle Duo with Remote Control - Pink

Each candle has an ‘on/off’ switch located on its base. You can use this for manual operation if the remote is not accessible or if batteries are low in the remote.

Each candle requires 2 x AA batteries (sold separately). The remote control requires 2 x AAA batteries (included).

No, these candles are designed for indoor use only. Exposure to weather conditions can damage the real wax material and electronic components.

LED lights are designed for long-term use and typically last for thousands of hours. The actual operational time will depend on the quality of the batteries used.

The remote control uses infrared (IR) technology, which requires a clear line of sight to the candles. It typically works effectively within a range of 5-10 feet (approximately 1.5-3 meters), depending on environmental factors.

Yes, you can use rechargeable AA or AAA batteries. However, ensure they are fully charged for optimal performance and longevity.

Check the batteries in the non-working candle first. If the batteries are fine, try swapping the working candle's batteries into the non-working one to isolate the issue. Ensure the 'on' switch on the base of the non-working candle is set correctly.

Ensure that 2 x AA batteries are correctly inserted into each candle and that the switch on the base is set to 'on'. Check if the remote control batteries are fresh and correctly inserted.

Verify that the remote control batteries (2 x AAA) are correctly inserted and have sufficient charge. Ensure there are no obstructions between the remote and the candles, as the signal is infrared.

Remove the candles immediately from direct sunlight or heat sources. These candles are made of real wax and are not designed to withstand high temperatures.

Ensure the candles are switched on and within range of the remote control. Press the timer button again firmly. The timer typically activates after a set period, usually 6 hours.