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Poly Training Cable - Y-Type

Poly Training Cable - Y-Type

The Poly Y-Training Cable (6-pin) part # Poly 79694-11 or HP 85S09AA allows two headsets to operat...

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Product Information

Full details

This Poly Y-Training Cable (6-pin), part number 85S09AA, is designed for call center training and monitoring. It allows two headsets to connect to a single amplifier, enabling one supervisor to listen in or conduct training with another agent. The primary benefit is seamless call monitoring and training without interrupting live calls, though it's important to note that only one microphone can be active at a time, controlled by a clear toggle switch.

All features

Model Part Number85S09AA
BrandPoly

Extended Product Information

FAQs

Can both microphones be active simultaneously?

No, the Poly Y-Training Cable is designed so that only one microphone can be active at a time. The red toggle switch allows the user to select which microphone is live.

What type of connector does this cable use?

This cable uses Poly/Plantronics proprietary Quick Disconnect (QD) connectors with a lock feature.

Is this cable compatible with any headset?

No, it is designed specifically for use with Poly/Plantronics headsets and amplifiers that feature Quick Disconnect (QD) connectors.

What is the benefit of the red toggle switch?

The red toggle switch provides easy control for the supervisor to either mute their own microphone or the agent's microphone, facilitating controlled communication during training or monitoring.

What does TAA Compliant mean?

TAA (Trade Agreements Act) Compliant means the product is manufactured in a TAA designated country or is substantially transformed in a TAA designated country, making it eligible for purchase by U.S. government agencies.

Can I use this cable for conference calls with three people?

This cable is intended for two users (one agent and one supervisor) to share a single amplifier for training or monitoring purposes. It is not designed for multi-person conference calls.

Troubleshooting

No audio on either headset.

Ensure the Y-cable is securely connected to the amplifier/phone and both headsets. Verify the amplifier/phone is powered on and properly configured. Check that the toggle switch is not inadvertently muting both microphones.

Only one headset has audio.

Confirm that the headset is connected to the correct QD port. Check the position of the red toggle switch; it determines which microphone is active. Ensure the correct headset is plugged into the 'primary' port if there's a distinction on your amplifier.

Microphone is not working for the supervisor.

Ensure the red toggle switch is set to allow the supervisor's microphone to be live. Check that the supervisor's headset is securely connected.

Microphone is not working for the agent.

Ensure the red toggle switch is set to allow the agent's microphone to be live. Check that the agent's headset is securely connected.

Pros and Cons

Pros

  • Facilitates effective on-the-job training and call monitoring.
  • Simple and intuitive microphone mute control via toggle switch.
  • Allows for efficient use of a single amplifier for two users.
  • TAA compliance ensures suitability for specific procurement requirements.
  • Provides clear audio for both supervisor and agent.

Cons

  • Only one microphone can be active at a time, limiting simultaneous speaking.
  • Requires compatible Poly/Plantronics headsets and amplifiers with QD connectors.
  • Not suitable for scenarios where both users need to speak simultaneously.
  • Additional cable may add complexity to desk setup.

Setup, Compatibility & Care

Setup:

  1. Connect one end of the Y-training cable to your Poly/Plantronics amplifier or phone.
  2. Connect the primary headset (e.g., the agent's headset) to the main QD connector on the cable.
  3. Connect the secondary headset (e.g., the supervisor's headset) to the secondary QD connector on the cable.
  4. Ensure all connections are secure.

Compatibility:

  • This cable is designed for use with Poly/Plantronics headsets and amplifiers that feature Quick Disconnect (QD) connectors.
  • It is intended for use with digital headsets when paired with a compatible amplifier.
  • Verify that your existing equipment uses standard QD connectors for proper fit.

Care:

  • Wipe the cable and connectors with a dry, soft cloth to remove dust and debris.
  • Avoid exposing the cable to moisture or extreme temperatures.
  • Do not attempt to force connectors; ensure they align correctly before connecting.
  • Store the cable neatly when not in use to prevent tangling or damage.

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