Masterplug Electric Car Charger - Type 2 - 7.4kW

Use the Monta App to set specific charging times. You can set the start and end times for charging sessions to take advantage of off-peak electricity rates.

The Monta App is the software that allows you to control and monitor your Masterplug charger. You can use it to schedule charging, track energy usage, and utilize smart features.

Yes, the charger is designed for both indoor and outdoor use. However, ensure the installation complies with local regulations.

The charger includes safety features to prevent electric shocks, leakage risks, and fire.

Warranty information is available in the product documentation or on the manufacturer's website. Check the details to ensure you have the coverage needed.

The serial number is located on the charger unit itself, typically on a sticker or label.

Consult the user manual or Monta App instructions to find specific reset instructions. In most cases, you can restart the device by turning off the power supply for a few minutes.

Check the circuit breaker in your electrical panel. Ensure the charger is properly connected to the power supply and that the power outlet is working.

Check the Monta App for any scheduled charging times or any error messages. Ensure the car's charging port is securely connected to the charger. Also, verify that there are no issues with your electricity supply.

Ensure your car is capable of accepting the 7.4kW charging rate. Check the charging settings in the Monta App to ensure it's not limiting the charging speed.

Check your home network connection. Ensure the charger is connected to your Wi-Fi or LAN. Try restarting the charger and your smartphone.

Consult the Monta App help section or contact Masterplug customer support for specific error code definitions and troubleshooting steps.