BG Electrical 13A Low Profile Smart Control Switched Socket - 2 Gang - White Plastic

Refer to the app's manual on how to reset the socket to its factory settings. Usually, this involves holding a button on the device for a set period.

Yes, you can control the socket remotely through the provided app, as long as the socket is connected to Wi-Fi and you have an internet connection.

If the Wi-Fi goes down, you will not be able to control the socket remotely or via voice commands. The scheduled timers will continue to function based on the last settings.

Yes, this product is covered by a manufacturer's warranty. Please consult the product packaging or documentation for details about the warranty period and coverage.

Enable the appropriate skill for the smart socket in the Amazon Alexa app. Follow the on-screen instructions to discover and add the device.

No, this socket is compatible with Google Assistant and Amazon Alexa, but not Apple HomeKit.

Always turn off the power at the circuit breaker before beginning installation. If you are not familiar with electrical work, consult a qualified electrician.

No, this socket is designed for indoor use only. Avoid using it in damp or wet environments.

Ensure your Wi-Fi router is on and broadcasting a 2.4 GHz signal. Check the password and try restarting the socket and router.

Check your internet connection. Close and reopen the app or update to the latest version. Restart your smartphone.

Ensure the socket is linked to your voice assistant account. Check your device's settings and retry the voice command.

Check if the socket is switched on. Make sure the device connected to the socket is functioning. Reset the device.