Elgato Facecam 4K Webcam - 4K - 60 fps

Name: Elgato Facecam 4K Webcam - 4K - 60 fps
Brand: Elgato
SKU: 33dmzm2mec
Availability: InStock

The Elgato Facecam 4K is a compact USB-C webcam built around a 1/1.8" Sony STARVIS 2 sensor, deliv...

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Elgato Facecam Mk.2

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Product Information

Full details

The Elgato Facecam 4K is designed for streamers, content creators, and professionals who demand superior video quality without compromise. Its key benefit is delivering uncompressed UHD 4K video at up to 60 fps with DSLR-like clarity and color, even when zoomed. A notable caveat is the absence of a built-in microphone, necessitating an external audio solution. The Facecam 4K features a high-quality Sony STARVIS 2 sensor, manual control options via the Camera Hub app, HDR support, and compatibility with 49-mm lens filters for creative control.

All features

Brand	Elgato

Extended Product Information

FAQs

Does the Elgato Facecam 4K have a built-in microphone?

No, the Facecam 4K is designed without a built-in microphone to prioritize camera image quality. You will need to use a separate microphone for audio.

What is the maximum resolution and frame rate?

The webcam supports uncompressed UHD 4K resolution at up to 60 frames per second (4K60).

Can I use lens filters with this webcam?

Yes, the Facecam 4K is the first webcam to support standard 49-mm lens filters, allowing for creative image styling.

How do I control the camera settings?

You can control all settings, including exposure, color, focus, and apply effects, using the free Elgato Camera Hub software available for Windows and macOS.

Does it support HDR?

Yes, the Facecam 4K is HDR-enabled, which helps to handle high-contrast lighting situations effectively, up to 4K30 resolution.

What type of USB connection is required?

A USB 3.0 or higher connection is required for optimal performance, especially for 4K60 video. USB 2.0 is not supported.

Is the webcam compatible with Mac and PC?

Yes, the Elgato Facecam 4K is compatible with both Windows 10 (64-bit) and later, and macOS 10.15 and later.

How do I save my settings?

The webcam features built-in Flash Memory, allowing you to save your preferred settings directly to the device for quick recall.

Troubleshooting

Webcam not detected by the computer.

Ensure the USB-C cable is securely connected to both the webcam and a USB 3.0 or higher port on your computer. Try a different USB port or cable. Restart your computer.

Video feed is choppy or lagging.

Verify you are using a USB 3.0+ connection. Close unnecessary background applications that consume CPU or GPU resources. Lower the resolution or frame rate in Camera Hub or your streaming software.

Image appears too dark or overexposed.

Use the Elgato Camera Hub app to adjust exposure settings. Enable HDR if your lighting conditions are high-contrast (note: HDR is limited to 30 fps at 4K). Ensure the lens is clean.

Camera Hub software crashes or is unresponsive.

Ensure you have the latest version of Camera Hub installed. Try uninstalling and reinstalling the software. Check for operating system updates.

Focus is not sharp.

The Facecam 4K has an optimized focus area; ensure you are within this range (typically close to your desk). Clean the lens. Ensure no protective film is still attached to the lens.

Pros and Cons

Pros

Exceptional 4K60 video quality with uncompressed output.
Excellent low-light performance thanks to the Sony STARVIS 2 sensor.
Advanced manual controls and customization via the Camera Hub app.
Unique support for 49-mm lens filters for creative image styling.
Robust HDR capabilities for challenging lighting.
Compact and durable build suitable for professional use.

Cons

No built-in microphone, requiring a separate audio solution.
Higher price point compared to standard webcams.
Requires a powerful computer for uncompressed 4K60 streaming.
Lens filter compatibility requires purchasing additional accessories.

Setup, Compatibility & Care

Setup:

Connect the Elgato Facecam 4K to your computer using the included USB Type-C cable.
Mount the webcam using the adjustable clip, which attaches securely to most monitors and laptop screens.
Download and install the Elgato Camera Hub software from the Elgato website for full control over settings.

Compatibility:

Operating Systems: Windows 10 (64-bit) or later, macOS 10.15 or later.
Interface: USB 3.0 or higher (USB 2.0 not supported for 4K60).
Software: Compatible with streaming software like OBS Studio, Streamlabs OBS, and XSplit, as well as video conferencing platforms.

Care:

Keep the lens clean using a microfiber cloth specifically designed for optics. Avoid abrasive materials.
Ensure the ventilation ports are clear of dust and obstructions to prevent overheating.
Store the webcam in a dry environment when not in use.
For filter compatibility, use standard 49-mm threaded lens filters.