Hotter Livvy II - Ballet Pumps - Navy - Size: 5

Yes, the Livvy II is designed with an 'Extra Wide' fitting to accommodate a broader range of foot widths.

While the PU sole offers some protection, the nubuck uppers are not waterproof and can be damaged by excessive moisture. It is best to avoid wearing them in heavy rain.

Use a suede or nubuck brush for general cleaning and to maintain texture. For stains, a specialized nubuck cleaning kit is recommended. Avoid using water and harsh chemicals.

Cushion+ technology is incorporated into the sole to provide high energy return, making walking more comfortable and reducing foot fatigue.

Yes, the insoles are removable, allowing for potential customization or replacement if needed.

The heel height is approximately 2.5cm.

The uppers are made from nubuck (a type of leather), and the lining is made from textile.

Due to the 'Extra Wide' fitting, consider using thicker socks or adding an extra insole (if space allows) for a snugger fit. If the fit remains unsuitable, consult the retailer for exchange or return options.

This can sometimes happen with new footwear. Try walking on different surfaces to see if the noise persists. A small amount of talcum powder under the insole or on the sole edges might help reduce friction.

Use a dedicated suede or nubuck brush to restore the nap and remove light dust. For more stubborn marks, use a specialized nubuck cleaner according to product instructions. Avoid using water.

The insoles are removable and designed for comfort. Ensure they are seated correctly. If they continue to shift, consider securing them with a small amount of double-sided tape or exploring alternative insoles designed for ballet flats.