Microsoft Surface USB4 Dock - Black

Ultrafast data transfer speeds, expanded port options for essential accessories, up to 65W of powe...

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Product Information

Full details

The Microsoft Surface USB4 Dock is designed for professionals seeking to expand their laptop's connectivity and enhance productivity. It offers ultrafast data transfer, robust power delivery, and dual 4K monitor support, streamlining your workspace. A potential caveat is its reliance on USB4/Thunderbolt 4 ports for full functionality, which may not be available on all older devices.

All features

ColourBlack
Model Part NumberEP2-19979
BrandMicrosoft

Extended Product Information

FAQs

What is the maximum resolution and refresh rate supported by the display outputs?

The Surface USB4 Dock supports up to dual 4K displays at a 60Hz refresh rate.

Can I charge my laptop through the dock?

Yes, the dock provides up to 65W of power passthrough to charge compatible laptops via its USB-C connection.

What types of USB ports are available on the dock?

The dock features two USB4 ports and one USB 3.2 Gen 2 Type-A port.

Does the dock have an Ethernet port?

Yes, it includes a Gigabit Ethernet port (1000 Mbit/s) that is Wake-on-LAN ready.

Is this dock compatible with Thunderbolt 3 devices?

Yes, due to its USB4/Thunderbolt 4 capabilities, it is generally compatible with Thunderbolt 3 devices, though full performance may vary.

What is the power output for connected peripherals?

The dock offers USB Power Delivery (USB PD) up to 100W, with 65W allocated for laptop charging and the remainder available for peripherals.

Does the dock include a power supply?

The dock comes with a 100W USB-C power supply that also enables the power passthrough functionality.

Troubleshooting

No video output to monitors

Ensure the monitors are connected to the correct ports and powered on. Verify that your computer's USB-C port supports DisplayPort Alternate Mode or USB4/Thunderbolt. Restart your computer and the dock.

Slow data transfer speeds

Confirm that the dock is connected to a USB4 or Thunderbolt 4 port on your computer. Check that the connected peripheral also supports high-speed data transfer. Ensure no other high-bandwidth operations are simultaneously saturating the connection.

Device not charging

Verify that the dock's power adapter is securely plugged into both the dock and a wall outlet. Ensure your computer's USB-C port supports power delivery and that the total power draw of connected devices does not exceed the dock's or the port's capacity.

Network connection unstable or not working

Ensure the Ethernet cable is securely plugged into both the dock and the router/switch. Try a different Ethernet cable and port. Restart your router/switch and your computer.

Pros and Cons

Pros

  • High-speed data transfer via USB4.
  • Supports dual 4K displays at 60Hz.
  • Provides up to 65W power passthrough for charging devices.
  • Includes essential ports like Gigabit Ethernet and USB-A.
  • Sleek and professional black design.

Cons

  • Full functionality relies on USB4/Thunderbolt 4 host ports.
  • Only one HDMI port available, requiring adapters for additional displays if not using USB-C.
  • Does not include an integrated card reader.
  • Limited USB-A ports (one).

Setup, Compatibility & Care

Setup:

  1. Connect the included USB-C cable from the dock to a USB4 or Thunderbolt 4 port on your computer.
  2. Connect your monitors, peripherals (keyboard, mouse, external drives), and network cable to the appropriate ports on the dock.
  3. If your laptop supports USB-C charging and the dock's power adapter is connected, your laptop will begin charging.

Compatibility:

The Surface USB4 Dock is compatible with devices featuring USB-C ports, specifically leveraging USB4 and Thunderbolt 4 for maximum performance. It supports Windows and macOS operating systems. Ensure your host device has the necessary USB4 or Thunderbolt 4 capabilities to utilize features like dual 4K display output and maximum data transfer speeds. Older USB-C or USB 3.x ports will function but with reduced speed and potentially limited display capabilities.

Care:

  • Keep the dock in a well-ventilated area to prevent overheating.
  • Clean the exterior with a soft, dry cloth. Avoid using liquids or abrasive cleaners.
  • Ensure all cable connections are secure but do not overtighten.

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