Dimplex Cheriton Deluxe Freestanding Fire - Brass

Use the power button located on the remote control or on the unit itself.

Use the flame intensity buttons on the remote control to increase or decrease the brightness.

Press the timer button on the remote and use the up/down arrows to set the desired time (30 minutes to 8 hours).

Use the thermostat control on the remote to set your desired room temperature.

Yes, you can turn the heat function off while enjoying the flame effect.

This is an electric fireplace and uses electricity.

The product has a 1-year warranty period.

Check if the power cord is securely plugged into the outlet. Also, ensure the power switch on the fireplace is turned on. Check the fuse.

Replace the batteries in the remote control. Ensure there are no obstructions between the remote and the fireplace. Make sure you are pointing the remote directly at the unit.

Clean the front glass panel with a soft, damp cloth. Check for any obstructions within the fireplace that might be affecting the light.

Ensure the heat function is enabled on the remote control. Check the thermostat setting to ensure it is set higher than the current room temperature. Check that the run-back timer hasn't expired.

Check for any loose parts and tighten them. Ensure the unit is placed on a stable surface. If the noise persists, contact customer service.