WD My Cloud Home - 12TB

The all-new My Cloud Home storage device plugs directly into your Wi-Fi router at home so you can ...

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eBayWD 12TB My Cloud Home Duo Personal Cloud Storage Dual-Drives, RAID 0/1
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£99.99
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Product Information

Full details

The WD My Cloud Home Duo is designed for individuals and families seeking a centralized, accessible solution for managing their digital content. Its key benefit is providing a simple, home-based cloud storage that automatically backs up devices and offers remote access. A potential caveat is its reliance on a stable internet connection for full functionality and remote access.

All features

Model Part NumberWDBMUT0120JWT-EESN
BrandWD

Extended Product Information

FAQs

How do I set up the My Cloud Home Duo?

Connect the device to your Wi-Fi router with an Ethernet cable and plug in the power. Download the My Cloud Home app on your smartphone and follow the on-screen prompts to complete the setup.

Is a computer required for setup?

No, the My Cloud Home Duo can be set up entirely using a smartphone or tablet via the My Cloud Home app. A computer is not necessary for initial setup.

What is RAID 1 (Mirror Mode)?

RAID 1, or Mirror Mode, means the Duo model has two hard drives where all data is written to both drives simultaneously. If one drive fails, your data is still safe on the other drive.

Can I access my files when I'm not at home?

Yes, you can access, upload, and share your files from anywhere with an internet connection using the My Cloud Home mobile app, desktop app, or the MyCloud.com website.

Does it automatically back up my computer?

Yes, the My Cloud Home device can automatically back up files from your PC and Mac computers. It works with Windows Backup and Time Machine software.

Can multiple people use the My Cloud Home Duo?

Yes, you can invite family and friends to create individual accounts, each with their own private space on the device to manage their content.

Are there any monthly fees?

No, there are no monthly fees required to use the basic storage and access features of the My Cloud Home Duo.

How do I import files from a USB drive?

Simply plug your USB flash drive or external hard drive into the USB port on the back of the My Cloud Home device. Use the My Cloud Home app to initiate the import process.

Troubleshooting

Device not detected during setup

Ensure the Ethernet cable is securely connected to both the router and the My Cloud Home device. Verify your router is powered on and has an active internet connection. Restart your router and the My Cloud Home device.

Cannot access files remotely

Confirm that the My Cloud Home device is powered on and connected to the internet. Check your My Cloud Home account status via MyCloud.com. Ensure your mobile or desktop app is updated to the latest version.

Slow transfer speeds

Transfer speeds can be affected by network congestion and the speed of your internet connection. For faster local transfers, use a wired Ethernet connection to your router if possible. Close other bandwidth-intensive applications.

Phone backup not working

Verify that the My Cloud Home app has permission to access your phone's photos and videos. Ensure your phone is connected to Wi-Fi or has sufficient mobile data if performing backup over a cellular network. Check available space on the My Cloud Home device.

Duo drive shows as degraded

This usually indicates an issue with one of the drives. Check the device status in the app for specific drive alerts. Contact WD support if a drive needs replacement.

Pros and Cons

Pros

  • Easy setup directly connecting to a Wi-Fi router.
  • Centralized storage for all digital content.
  • Automatic backup for phones and computers.
  • Remote access from any internet-connected device.
  • Duo model offers data redundancy with RAID 1.
  • Supports multiple user accounts with private spaces.

Cons

  • Requires an internet connection for setup and remote access.
  • Limited advanced configuration options compared to traditional NAS.
  • Reliance on WD's cloud infrastructure for certain features.
  • USB port is primarily for import, not general connectivity.
  • No built-in backup to a *separate* offsite location without third-party services.

Setup, Compatibility & Care

Setup:

  1. Connect the My Cloud Home device to your Wi-Fi router using the included LAN cable.
  2. Plug in the power adapter.
  3. Download the My Cloud Home app on your smartphone or tablet.
  4. Follow the on-screen instructions in the app to complete the setup, which includes creating your account and connecting the device to your network.

Compatibility:

  • Operating Systems: Windows 7, 8, 10; Mac OS X 10.10 Yosemite or later.
  • Mobile OS: Android 4.4 and later; iOS 9.0 and later.
  • Networking: Requires a Wi-Fi router with an internet connection for initial setup and remote access.

Care:

  • Keep the device in a well-ventilated area to prevent overheating. Avoid placing it in enclosed spaces.
  • Clean the exterior with a soft, dry or slightly damp cloth. Do not use liquids or abrasive cleaners.
  • Ensure stable power supply. Avoid frequent power interruptions.
  • Regularly check the device status through the My Cloud Home app for any alerts or notifications.
  • Keep firmware updated through the app for the latest features and security patches.

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