HP Poly CCX EM60 Key Expansion Module - Black
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Product Information
Full details
The Poly CCX EM60 Expansion Module is designed for professionals in busy environments who rely heavily on their VoIP phones. It significantly enhances productivity by adding 60 programmable line keys, reducing the need to navigate menus and speeding up call handling. While it offers a powerful way to manage extensive contact lists and workflows, users should note it requires a compatible Poly CCX phone and proper initial setup to function optimally.
All features
| Colour | Black |
|---|---|
| Model Part Number | 8F3R9AA |
| Brand | HP Poly |
Extended Product Information
FAQs
What is the primary benefit of the Poly CCX EM60?
The primary benefit is the addition of 60 programmable line keys, which significantly reduces the need to navigate menus and speeds up call handling and contact access.
Do I need a specific phone model to use the EM60?
Yes, the EM60 requires a compatible Poly CCX series phone. Please check your CCX phone's specifications for compatibility.
Can I use the EM60 with Microsoft Teams?
Yes, the EM60 is designed to work with Microsoft Teams, allowing you to map keys to contacts, functions, and calling features within the Teams environment.
How do I clean the expansion module?
Clean the exterior with a soft, dry or slightly damp cloth. Avoid using harsh chemicals or abrasive materials.
What happens if the module is not detected after installation?
Ensure all physical connections are secure and that the CCX phone is running compatible firmware. A phone reboot with the module attached may resolve the issue.
Can I program the keys for external speed dials?
Yes, the line keys can typically be programmed for internal extensions, external numbers (speed dials), specific contacts, or other predefined functions depending on your phone system's capabilities.
Troubleshooting
Expansion module not detected by the phone
Ensure the module is securely connected to the phone and the connecting cable is firmly plugged in at both ends. Verify that the CCX phone is running compatible firmware. Try rebooting the phone with the module attached.
Line keys are not programmable or functional
Check the configuration settings in your phone system or Microsoft Teams. Ensure the keys have been assigned valid contacts or functions. A firmware update for the CCX phone may be required.
Physical connection seems loose
Gently re-seat the EM60 module and ensure the locking bracket is fully engaged. Inspect the connection ports for any damage or obstructions.
Pros and Cons
Pros
- Dramatically increases available line keys for faster access.
- Enhances user productivity in high-call-volume environments.
- Integrates seamlessly with compatible Poly CCX phones.
- Supports both standard SIP and Microsoft Teams platforms.
- Reduces the risk of errors during call management.
Cons
- Requires a compatible Poly CCX phone to operate.
- Adds physical bulk to the existing phone setup.
- Initial setup might require some technical configuration.
Setup, Compatibility & Care
Setup:
- Ensure your Poly CCX phone is powered off.
- Align the EM60 module with the dedicated port on your CCX phone.
- Secure the module using the integrated locking bracket. It should click firmly into place.
- Connect the provided cable from the EM60 to the CCX phone.
- Power on your Poly CCX phone. The EM60 should be automatically detected.
- Configure the line keys via your phone's interface or network management portal, assigning contacts, speed dials, or functions.
Compatibility:
- Requires a compatible Poly CCX series phone. Refer to your CCX phone's documentation for specific model compatibility.
- Supports Open SIP environments and Microsoft Teams.
Care:
- Clean the exterior with a soft, dry, or slightly damp cloth. Avoid abrasive cleaners or solvents.
- Ensure the connection points remain free of dust and debris.