Medisana NM 990 Neck Massager - Grey

Name: Medisana NM 990 Neck Massager - Grey
Brand: Medisana
SKU: wve52j67ce
Availability: InStock

Helps relieve neck and shoulder tension through deep kneading Shiatsu massage. Supports improved c...

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Product Information

Full details

The Medisana NM 990 Neck Massager is designed for individuals experiencing neck and shoulder tension, offering a deep kneading Shiatsu massage with an optional soothing heat function. Its key benefit is promoting muscle comfort and relaxation after long periods of work or physical strain. A potential caveat is that it is intended for external use only and should not be used on injured areas.

All features

Model Part Number	88963
Brand	Medisana

Extended Product Information

FAQs

How long does the battery last on a full charge?

The rechargeable lithium battery has a capacity of 2200 mAh and provides up to two hours of use on a full charge, depending on the selected speed and whether the heat function is used.

Can I use the massager while it's charging?

The product description does not explicitly state if it can be used while charging. It is generally recommended to use cordless devices when they are fully charged for optimal performance and safety.

How do I clean the neck cover?

The neck cover is removable and washable. Hand wash it with mild detergent and water, and allow it to air dry completely before reattaching it to the massager.

What should I do if I have a medical condition?

If you have a medical condition, it is advised to consult with a healthcare professional before using the massager.

Can children use this massager?

No, this massager is intended for adult use. Keep it out of the sight and reach of children.

What are the dimensions and weight of the massager?

The massager has dimensions of approximately 23.5 × 15.5 × 19.5 cm (Width × Height × Depth) and weighs about 1.3 kg.

How do I adjust the massage intensity?

You can adjust the intensity by selecting one of the three speed levels. Additionally, using the pull-tight straps allows you to apply more pressure for a deeper massage.

Troubleshooting

Massager does not turn on.

Ensure the massager is fully charged. Check the power connection if using while charging (if applicable). If fully charged and still not working, contact customer support.

Massage is too weak or too strong.

Adjust the speed settings (three levels). Use the pull-tight straps to increase or decrease pressure. Experiment with different massage directions. If intensity is consistently an issue, consider if this type of massage is suitable for your needs.

Heat function is not working.

Ensure the heat function button has been pressed. Allow a few minutes for the heat to build up. If it remains cold, contact customer support as the heating element may be faulty.

Device stops working during use.

The device may have an automatic shut-off timer to prevent overuse. Wait a few minutes, and it should restart if not. If it stops repeatedly, check the battery level or contact customer support.

Pros and Cons

Pros

Effectively relieves neck and shoulder tension with deep kneading action.
Optional heat function enhances muscle relaxation and circulation.
Cordless design provides freedom of movement during use.
Adjustable speed and direction offer a customizable massage experience.
Easy to clean with a removable and washable neck cover.

Cons

Not suitable for use on injured or swollen areas.
Requires a consultation with a healthcare professional for individuals with medical conditions.
Battery life may vary depending on usage intensity and heat function.
Intensity might be too strong for users sensitive to deep tissue massage.

Setup, Compatibility & Care

Setup:

Fully charge the massager using the provided charging cable before first use. The charging indicator light will show the charging status.
Place the massager around your neck and shoulders, ensuring a comfortable fit.
Adjust the position and use the straps to secure it in place.

Using the Massager:

Press the power button to turn on the device. The massage will begin.
Use the dedicated buttons to select your desired speed (three levels) and rotation direction (two modes).
Activate the heat function by pressing the corresponding button, if desired.
Relax and allow the massager to work for a session of 15-20 minutes. The device may have an automatic shut-off feature for safety.

Compatibility:

This massager is designed for neck and shoulder use.
It is suitable for adults.

Care and Maintenance:

Cleaning: Ensure the device is turned off and unplugged. The neck cover is removable and washable. Hand wash the cover with mild detergent and water, then air dry completely before reattaching. Wipe the main unit with a slightly damp cloth. Do not immerse the main unit in water.
Storage: Store in a cool, dry place away from direct sunlight, preferably in its original packaging or a protective bag.