Schneider Electric Smart Home Hub - White

This Schneider Electric Wiser Hub (2nd Generation) is a smart home control interface that enables ...

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Product Information

Full details

The Schneider Electric Wiser Hub (2nd Generation) is designed for homeowners seeking enhanced control and energy efficiency in their smart homes. Its key benefit is enabling seamless communication between smart devices, allowing for flexible room temperature regulation and remote control via the Wiser Home APP. A potential consideration is that advanced setup, like wall mounting, requires additional accessories.

All features

ColourWhite
Model Part NumberCCT501801
BrandSchneider Electric

Extended Product Information

FAQs

What is the maximum number of devices the hub can support?

The hub can support up to 64 devices within one system, including the hub itself.

Do I need an app to control the temperature?

No, you can perform flexible room temperature regulation directly on the hub itself, without needing the app.

How does the hub connect to my home network?

The hub connects using both Zigbee 3.0 and WiFi (2.4 GHz).

Is this hub compatible with previous Schneider Electric smart home systems?

This is the 2nd Generation Wiser Hub and is a successor to previous models like MEGA5050-0000 and MEG505-0001. Compatibility with older devices may vary.

Can I control my smart home when I'm away from home?

Yes, the Wiser Hub allows for remote control of your smart home devices via the Wiser Home APP.

What is required for wall mounting?

Wall mounting requires a separately purchased flush-mounted 5V mains adapter with a USB-C connection.

Does it work with voice commands?

Yes, it is compatible with popular voice assistants such as Amazon Alexa and Google Assistant.

Troubleshooting

Hub is not connecting to the network

Ensure your WiFi router is functioning correctly and within range. Verify that you are using the 2.4 GHz band for connection. Restart both the hub and your router.

Connected devices are unresponsive

Check the battery levels of the unresponsive devices. Ensure they are within the Zigbee range of the hub or a Zigbee repeater. Try restarting the hub.

Wiser Home APP cannot find the hub

Make sure your smartphone or tablet is connected to the same WiFi network as the hub. Ensure Bluetooth is enabled on your device during the initial setup phase.

Temperature regulation is inaccurate

Verify that the temperature sensors are correctly placed and not obstructed. Check for drafts or direct heat sources affecting the sensor. Recalibrate sensors via the Wiser Home APP if available.

Pros and Cons

Pros

  • Enables comprehensive smart home management and automation.
  • Offers both local and remote control options.
  • Supports a large number of connected devices (up to 64).
  • Compatible with major voice assistants for convenience.
  • Provides on-site temperature regulation without app dependency.

Cons

  • Wall mounting requires a separately purchased mains adapter.
  • Advanced configuration may require familiarity with smart home systems.
  • Relies on the Wiser Home APP for full functionality and setup.
  • Uses 2.4 GHz WiFi, which can be congested in some environments.

Setup, Compatibility & Care

Setup: Initial system configuration is primarily done through the Wiser Home APP. This app allows for both online and offline setup of your connected devices. For electricians, the eSetup APP offers additional installation support. For wall mounting, a flush-mounted 5V mains adapter with a USB-C connection is required and sold separately.

Compatibility: The hub is compatible with Alexa and Google Assistant for voice control. It connects to your network via Zigbee 3.0 and WiFi (2.4 GHz). Ensure your smart devices are compatible with the Zigbee 3.0 protocol or the Wiser ecosystem.

Care: To maintain optimal performance, keep the hub in a well-ventilated area, away from direct sunlight and excessive heat or moisture. Clean the exterior gently with a dry or slightly damp cloth as needed. Avoid using harsh cleaning chemicals.

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