Neo Electric Heater - 2000W

Yes, the Neo Electric Heater features a flame-only mode, allowing you to enjoy the visual ambiance of the flickering log fire without activating the heating elements, perfect for year-round use.

The heater has two power settings: 1000W for lower heat output and 2000W for maximum heating power, suitable for quickly warming a room.

The heater includes built-in safety features such as automatic shut-off to prevent overheating. While designed with safety in mind, it's generally recommended to supervise any heating appliance and ensure adequate ventilation. Always follow the safety guidelines in the user manual.

The 2000W output is effective for supplemental heating in medium to large rooms. Actual heating efficiency depends on room insulation, ceiling height, and external temperature. It's ideal for adding warmth and ambiance to living rooms, bedrooms, or studies.

No, the Neo Electric Heater is a freestanding unit and requires no special installation, venting, or chimney. Simply place it on a stable surface and plug it into a standard electrical outlet.

You can adjust the temperature using the built-in adjustable thermostat. Turn the thermostat dial or use the controls to set your desired comfort level, and the heater will cycle on and off to maintain it.

The integrated log storage is primarily for aesthetic purposes, enhancing the realistic log fire-effect display and contributing to the traditional stove appearance. It is not intended for storing real logs for burning.

Check if the unit is securely plugged into a working electrical outlet. Verify that the power switch on the unit is turned ON. Ensure the thermostat is set higher than the current room temperature. If the heater has overheated, the automatic shut-off may have activated; unplug it for 15-20 minutes to reset.

Locate the control for the flame effect (often a separate button or switch). Ensure it is engaged. If it still doesn't work, ensure the unit is receiving power. If only the flame effect is off, it might indicate a specific component issue. Contact customer support if troubleshooting steps don't resolve it.

A slight odor is normal during the initial uses as internal components burn off manufacturing residues. Ensure the room is well-ventilated. If the smell persists or is strong after a few uses, unplug the unit and contact customer support.