Microsoft Surface 65W Power Supply - Black

While the USB port can charge other USB devices, the primary Surface Connect cable is designed exclusively for Microsoft Surface devices. Using it with non-Surface laptops is not supported and may not work.

The cable length from the power adapter brick to the Surface Connect tip is 1.7 meters.

You can charge your Surface device and one additional USB device simultaneously (maximum of 2 devices).

The adapter is designed for indoor use. While it's relatively compact, it's best suited for consistent use at home or in an office rather than extensive travel, especially to regions with different power standards.

First, try the troubleshooting steps provided. If the issue persists, check your warranty status and contact Microsoft Support for further assistance or a potential replacement.

This specific model is black. While other Surface power supplies may come in different colors, the functionality is primarily determined by the wattage and connector type.

It is generally recommended to use the power supply recommended or supplied by Microsoft for your specific Surface model. While a higher wattage supply might work, it's best to adhere to the manufacturer's specifications to ensure optimal performance and battery health.

Ensure the AC power cord is securely plugged into both the adapter and the wall outlet. Verify the Surface Connect cable is properly attached to the device. Try using a different wall outlet. Check if the USB port on the adapter is also functioning; if not, the adapter may need replacement.

Confirm that the power supply is rated for 65W and is compatible with your Surface model. Ensure no other high-power USB devices are drawing significant power from the adapter's USB port simultaneously. Close unnecessary applications on your Surface to reduce power consumption during charging.

Some warmth during operation is normal. If the adapter becomes excessively hot to the touch, disconnect it immediately and allow it to cool. Ensure it is used in a well-ventilated area and not covered. If overheating persists, discontinue use and contact support.

Try a different USB cable and ensure the secondary device is compatible with USB charging. Test the USB port with a known working device. If the port still doesn't function, there might be an issue with the adapter's USB circuitry.