Jabra LINK 860 - Headphone Sound Processor
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Product Information
Full details
The Jabra LINK 860 is an audio processor designed for headset users, primarily in contact center and open office environments, aiming to enhance voice quality and call clarity. Its key benefit is the seamless switching between desk phone and softphone calls with a single button press. A potential consideration is its compatibility primarily with Jabra headsets for optimal performance.
All features
| Model Part Number | 860-09 |
|---|---|
| Brand | Jabra |
Extended Product Information
FAQs
What is the primary function of the Jabra LINK 860?
The Jabra LINK 860 is an audio processor that enhances voice quality and call clarity for headset users, while also enabling seamless switching between desk phone and softphone calls.
Can I use any headset with the Jabra LINK 860?
While it is designed to be most effective with Jabra headsets, it is compatible with a wide range of headsets. For optimal performance, using a Jabra headset is recommended.
How do I connect the Jabra LINK 860?
Connect your headset to the LINK 860, then connect the LINK 860 to your desk phone and your computer (usually via USB for softphone functionality). Refer to the setup guide for detailed instructions.
Does the Jabra LINK 860 provide hearing protection?
Yes, it includes Jabra PeakStop and Jabra Safetone G616 technologies, which help protect users' hearing from sudden loud noises and maintain safe volume levels.
What does the supervisor port do?
The supervisor port allows a manager or supervisor to easily connect to an ongoing call for training, assistance, or quality monitoring purposes.
Is the Jabra LINK 860 powered by USB?
The LINK 860 typically receives power through its connection to the desk phone or computer, depending on the specific setup. USB power may be used for softphone functionality.
What is the package weight and dimensions?
The package weight is approximately 250 grams, and the package dimensions are 180mm (width) x 93mm (height) x 41mm (depth).
Troubleshooting
No audio output or input
Ensure all cables are securely connected to the LINK 860, your headset, desk phone, and computer. Verify that the correct audio source is selected on the LINK 860 and in your computer's sound settings. Try restarting your computer and desk phone.
Cannot switch between desk phone and softphone
Confirm that both the desk phone and softphone connections are properly made to the LINK 860. Check if the button for switching calls is functioning correctly. Ensure your softphone application is configured to use the Jabra LINK 860 as its audio device.
Poor sound quality or background noise
Check the headset microphone and earpiece for any obstructions. Ensure the LINK 860 is placed away from potential sources of electronic interference. Update any relevant softphone application drivers or firmware.
Hearing protection features are not working
Verify that the hearing protection technologies (PeakStop, Safetone) are enabled within the LINK 860's settings if configurable, or ensure they are functioning as designed. Consult the manual for specific activation details.
Pros and Cons
Pros
- Significantly improves voice quality and call clarity.
- Allows easy and quick switching between different call sources (desk phone and softphone).
- Offers built-in hearing protection features to safeguard users' hearing.
- Facilitates team collaboration with a supervisor assist port.
- Reduces user fatigue through optimized audio streaming.
Cons
- Primarily designed for use with Jabra headsets for best results.
- Requires a separate headset to function.
- May be an unnecessary addition if only using one type of phone system.
- Adds another piece of hardware to the desk setup.
Setup, Compatibility & Care
Setup: Connect your headset to the Jabra LINK 860, then connect the LINK 860 to both your desk phone and your computer (via USB for softphone use). Ensure all connections are secure. The device is plug-and-play for most common setups.
Compatibility: While designed to work with most Jabra headsets, compatibility with third-party headsets may vary. It is compatible with both traditional desk phones and softphone applications running on a computer. Refer to the Jabra website for a detailed compatibility list.
Care: Keep the Jabra LINK 860 clean by wiping it with a dry, soft cloth. Avoid using liquids or abrasive cleaners. Ensure the device is kept away from extreme temperatures and moisture.