Samsung Galaxy SmartTag2 - Black

The SmartTag2 uses a CR2032 battery. Open the battery compartment (refer to the user manual). Replace with a new CR2032 battery, ensuring the positive (+) side faces up.

The maximum operating distance is up to 120 meters in an open, unobstructed environment.

The SmartTag2 is designed to work best with Samsung Galaxy smartphones and tablets running Android 11 or later. Some functionality may be limited on other devices.

The SmartTag2 has an IP67 rating, making it dust and water-resistant, but not fully waterproof. Avoid prolonged submersion in water.

In the SmartThings app, select your SmartTag2. In the settings, you can activate Lost Mode and enter your contact information. This information will be displayed via NFC on a finder's phone.

Compass View provides intuitive visual directions to your SmartTag2 via the SmartThings app. It guides you to your lost item using your phone's camera and sensors.

The battery can last up to 500 days depending on usage and settings. Activating Power Saving Mode can further extend battery life.

Yes, you can use multiple SmartTag2 devices with your Samsung account, each assigned to different items.

Ensure Bluetooth is enabled on your phone. Reset the SmartTag2 by removing and reinserting the battery. Make sure the SmartTag2 is within range of your phone.

Ensure the SmartThings app is up to date. Try restarting your phone and the SmartTag2. Check your network connection.

Check your usage patterns. Certain settings, such as frequent location updates, can drain the battery faster. Consider using Power Saving Mode.

Ensure you have enabled location services and that the SmartTag2 is in range. Calibration might be needed, check in the SmartThings app for instructions.

Ensure your contact information is correctly entered in the SmartThings app and that NFC is enabled on the finder's smartphone.