Rock Palma Suitcase - Black

Refer to the instructions included with your suitcase. Typically, you'll need to set the dials to a default or reset position, then use a small tool (often included) to reset the combination while the lock is open. Then you can choose your desired combination, close the lock, and the new code is set.

All Rock products come with a 15-year manufacturer's warranty against manufacturing defects arising from faulty workmanship or materials.

The Cabin size dimensions are 55 x 36 x 20cm, and the weight is 2.65kg.

Wipe the exterior with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive cleaners that could damage the material.

The Medium suitcase has a capacity of 65/75 Litres (when using the expander option).

The suitcase is made of Polyester.

Contact Rock customer service for information about replacement parts, such as wheels or handles. Availability may vary.

Double-check the combination and ensure the dials are properly aligned. If the problem persists, refer to the lock instructions or contact customer support.

Ensure the handle is fully retracted before attempting to extend it. If it remains stuck, check for any obstructions and gently try again.

Clean the wheels of any debris. Check for any tangles or obstructions in the wheel housing. Apply a small amount of lubricant if necessary.

Check if any fabric is caught in the zipper. Gently work the zipper back and forth while avoiding excessive force. If the issue persists, try applying a zipper lubricant.