Bamboo Luxury DeepFill Cool Pocket Pillow - Pure

It is generally recommended to wash the pillow every 3-6 months, or as needed. Always refer to the care label for specific instructions.

The 'Motion Respond' Technology aims to provide adaptive support. However, individual needs for neck support vary. Its deep fill offers substantial loft which can be beneficial for some, particularly side sleepers. If you have specific medical concerns, consult with a healthcare professional.

This pillow's 'DeepFill' construction is not designed for adjustable fill. Adjusting the loft may compromise the 'Motion Respond' Technology.

'Motion Respond' Technology refers to the pillow's ability to adapt and conform to your body's movements and sleeping positions throughout the night, maintaining consistent support.

The bamboo fabric is integrated as the cover and is not designed to be removed separately. The entire pillow is machine washable.

The bamboo fabric is naturally cool and breathable, providing a pleasant sleeping temperature. It is designed to help dissipate heat rather than feel 'cold'.

The 'DeepFill' is designed for a plush feel. If it's too firm, try fluffing it vigorously. If it's too soft for your preference, consider adding a firmer pillow underneath or using it with a supportive pillowcase.

Ensure the pillowcase being used is also breathable. Natural bamboo fabric is inherently cool, but synthetic or thick pillowcases can trap heat. For maximum cooling, use a light, breathable pillowcase.

Ensure the pillow was dried thoroughly. Improper drying can cause the filling to clump. Tumble drying on low heat with dryer balls can help restore loft. Avoid overheating.

Allow the pillow to air out in a well-ventilated area for 24-48 hours. If the odor persists after airing and washing according to instructions, contact customer support.