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EPOS CAVA 31 Bottom Cable - Black

EPOS CAVA 31 Bottom Cable - Black

The EPOS CAVA 31 is a professional-grade standard bottom cable designed to provide seamless connec...

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Product Information

Full details

The EPOS CAVA 31 Bottom Cable is for professionals using EPOS EasyDisconnect headsets with specific Avaya digital desk phones. Its key benefit is seamless, high-quality audio connectivity with the convenience of quick headset detachment. A caveat is its specific compatibility with certain Avaya phone models. This cable features an integrated microphone preamplifier for optimized voice levels and clarity, and utilizes the EasyDisconnect system for rapid uncoupling without call interruption, making it ideal for busy office and contact center environments.

All features

ColourBlack
Model Part Number1000766
BrandEPOS

Extended Product Information

FAQs

What specific Avaya phone series are compatible with the EPOS CAVA 31 cable?

The EPOS CAVA 31 cable is designed for use with Avaya one-X 1600 Series, Avaya 9600 Series, and Avaya J100 Series digital desk phones.

Does this cable work with any EPOS headset?

This cable is compatible with all EPOS headsets that feature the EasyDisconnect connector. It is not designed for headsets with standard 2.5mm or 3.5mm jacks.

What is the benefit of the built-in microphone preamplifier?

The preamplifier optimizes voice transmission levels, ensuring your voice is clear and audible to the person on the other end, while also reducing echo and background noise for a more professional audio experience.

Can I disconnect my headset while on a call using the EasyDisconnect system?

Yes, the EasyDisconnect system allows you to quickly detach your headset from the desk phone without interrupting the ongoing call or removing the headset from your ear.

How do I clean the EPOS CAVA 31 cable?

Wipe the cable and connectors with a dry, soft cloth. Avoid using any liquids, solvents, or abrasive cleaning materials to prevent damage.

Is this cable suitable for contact centers?

Yes, the CAVA 31 cable is designed for the rigors of all-day use in office and contact center environments, offering durability and the convenience of the EasyDisconnect system.

What should I do if I experience static or a poor connection?

Ensure the cable is securely connected at both ends and check for any visible damage. Try repositioning the cable away from potential sources of interference. Clean the connectors gently if they appear dusty.

Troubleshooting

No audio from the headset

Verify both ends of the CAVA 31 cable are securely connected to the headset and the compatible Avaya phone. Ensure the headset is selected as the audio device on the phone if applicable. Test with another compatible headset if possible.

Poor voice quality or low volume

Check that the microphone preamplifier is functioning correctly by ensuring a solid connection. Clean the microphone boom and ensure it is positioned correctly near the user's mouth. Confirm phone volume settings are appropriately adjusted.

EasyDisconnect feature not working

Ensure the cable is fully seated in both the headset and the phone. Inspect the EasyDisconnect connectors for any visible damage or obstruction. Try a different compatible headset and phone port to isolate the issue.

Intermittent connection or static

Ensure the cable is not bent sharply or damaged. Check for electromagnetic interference from other devices nearby. Reseat the cable connectors firmly.

Pros and Cons

Pros

  • Provides crystal-clear audio with reduced echo due to the built-in preamplifier.
  • The EasyDisconnect feature offers excellent convenience for users needing to move away from their desk quickly.
  • Ensures reliable and stable connectivity with supported Avaya phone models.
  • Designed for professional environments, emphasizing durability for continuous use.
  • Simplifies headset management by allowing quick detachment.

Cons

  • Limited compatibility, primarily designed for specific Avaya phone series.
  • Does not offer additional features beyond audio connectivity and quick detachment.
  • Requires an EPOS EasyDisconnect headset for full functionality.
  • Not suitable for use with standard phone jacks or other headset systems.

Setup, Compatibility & Care

Setup:

  1. Connect the EasyDisconnect end of the CAVA 31 cable to your EPOS headset.
  2. Connect the other end of the CAVA 31 cable to the headset port on your compatible Avaya digital desk phone.
  3. Ensure your headset is powered on and recognized by the phone.

Compatibility:

  • Headsets: Compatible with all EPOS headsets featuring the EasyDisconnect connector.
  • Desk Phones: Specifically designed for Avaya one-X 1600 Series, Avaya 9600 Series, and Avaya J100 Series digital desk phones.

Care:

  • Clean the cable and connectors gently with a dry, soft cloth. Avoid using liquids or abrasive cleaners.
  • Store the cable in a cool, dry place when not in use to prevent damage.
  • Ensure connectors are free from dust and debris to maintain optimal connection.

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