Reflex Active PRO TWS - Black

Tap and hold the touch control area on either earbud for a few seconds. You will hear an audio cue indicating the mode change.

Yes, both earbuds can be used independently. Simply take one out of the case, and it will function as a single earpiece.

The earbuds typically take around 1.5-2 hours to fully charge from empty. The charging case can be fully charged in approximately 2-3 hours.

Please refer to the product's warranty card or the retailer's information for the specific warranty period, typically 1-2 years for electronics.

With the earbuds connected to your phone, double-tap the touch control area on either earbud to activate your phone's default voice assistant (e.g., Siri or Google Assistant).

The product description does not specify a water-resistance rating. It is recommended to avoid exposing them to water or heavy moisture to prevent damage.

Ensure both earbuds are charged and placed back in the case for 10 seconds, then try again. Reset Bluetooth on your device and re-attempt pairing.

Check if the earbud is properly seated in the charging case. Clean the charging contacts on the earbud and in the case. Try re-pairing the earbuds.

Ensure the earbuds have a proper seal in your ears using the correct size ear tips. ANC is less effective against sudden or high-frequency noises.

Ensure the earbuds are clean and dry. Try restarting the earbuds by placing them in the case and closing the lid for a few seconds.

Ensure the earbuds and case are fully charged. Lower the volume and disable ANC if not needed to conserve battery. Check for firmware updates if available.