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This guide is for owners of Pet Mate Cat Drinking Fountains (Code 354 and 335) needing to replace their pump. The replacement 12V pump provides a reliable water circulation solution, ensuring your cat has access to fresh, filtered water. Note that this guide covers the pump itself and its installation; the power pack and plug are not included.
| Brand | Cat Mate |
|---|
The replacement pump and a short cable are included. The power pack and 3-pin plug are not included.
The pump comes with a 1-year manufacturer's guarantee, which can be extended to 3 years upon product registration.
You must register your product on the manufacturer's website within 14 days of purchase to extend the warranty.
The model number is usually located on the base or underside of your Pet Mate Cat Drinking Fountain.
It is recommended to clean the pump every 2-4 weeks, or more frequently if you notice reduced water flow or debris.
First, check the power connection. Then inspect the pump for blockages or damage. If the issue persists, refer to the warranty information.
Use only the original power adapter that came with your Pet Mate fountain, or a suitable replacement with the correct voltage (12V) and specifications.
Check that the pump is securely connected and that the power supply is functioning. Ensure the fountain is plugged in correctly and the outlet is working.
Clean the pump and the fountain components. Check for any obstructions in the pump or the water pathways.
Inspect the pump for any debris or damage. Clean the pump and check the impeller for blockages.
