eufy Cam C31 - White

No, the eufy Cam C31 offers subscription-free security for core functionality, including on-device local storage via microSD card.

The eufy Cam C31 supports microSD cards up to 256GB for local storage. The card is not included.

Yes, the eufy Cam C31 is IP66 certified, making it water and dust resistant for reliable outdoor use.

The camera is designed to pan and tilt to cover a full 360° horizontal and a wide vertical range, with AI tracking features to follow detected subjects.

For continuous recording and stable performance, the camera requires a wired power connection. It also features dual external antennas for a strong Wi-Fi signal.

PureColor Vision™ is eufy's technology that provides clear, full-color images during nighttime recordings, rather than standard black and white.

You can update the eufy App through your device's app store (Apple App Store for iOS or Google Play Store for Android). Ensure you have version 6.0.00_260205232922 (iOS) or 6.0.01_21698 (Android) or newer for optimal performance.

Ensure your Wi-Fi network is 2.4GHz (5GHz is not supported for initial setup). Check that your Wi-Fi password is entered correctly and that the camera is within range of your router. Restart your router and the camera, then try the setup process again.

Verify that the camera is powered on and the power cable is securely connected. Check your internet connection. Restart the camera and your router. Ensure the eufy App is updated to the latest version.

Clean the camera lens with a soft cloth. Ensure the camera is not obstructed. For night vision, check that the ambient light is sufficient for PureColor Vision™ to activate; if it's too dark, it may switch to infrared. Make sure the lens is not dirty or fogged.

Adjust the AI detection settings within the eufy App to focus on people, vehicles, or pets, and reduce sensitivity. Ensure the camera's field of view is not pointed towards areas with frequent irrelevant motion (e.g., swaying trees, busy streets).