Silentnight 3000 Gel Box Ottoman Divan - Grey

We are unable to deliver the Silentnight 3000 Gel Box Ottoman Divan to the Isle of Man or the Isles of Scilly.

The divan base and ottoman mechanism will require assembly upon delivery. Detailed instructions are provided.

Yes, you can use your existing mattress, provided it is compatible in size. However, the integrated gel-infused mattress is designed to work optimally with the base for enhanced comfort and support.

The product information does not specify a maximum weight limit for the ottoman storage. It is designed for general household items such as bedding and clothing. Avoid storing excessively heavy items.

The fabric can be cleaned using a soft, damp cloth. Avoid harsh chemicals or abrasive cleaning materials to prevent damage to the upholstery.

Specific warranty details are typically provided by the retailer. Please check the product packaging or retailer's website for information on the warranty period and terms.

Ensure the area around the base is clear and that the mattress is correctly positioned. Check for any obstructions within the storage compartment. If the issue persists, contact customer support.

Verify that all assembly screws and bolts are tightly secured. Ensure the base is on a level surface. Check that the mattress is properly centered.

While gel aims to regulate temperature, individual experiences vary. Ensure bedding is breathable. Rotate the mattress to maintain even cooling properties. Check that the room has adequate ventilation.

Make sure the mattress is not positioned directly over the lifting points, as this can impede movement. Distribute items within the storage compartment evenly to maintain balance. The gas struts may require a firm initial push or pull to engage.