UGREEN KVM Switch - 8K@60Hz

A USB-C power adapter is not included. While the KVM draws power via the two USB A to C cables from your computers, a separate adapter may be beneficial if you are connecting high-power USB devices.

No, this is a DisplayPort KVM switch and does not have HDMI ports. You will need a monitor with DisplayPort input.

The KVM switch supports up to 8K@60Hz and 4K@240Hz. However, achieving these rates requires compatible computers, monitors, and DP 1.4 cables (AWG30, under 1 meter).

You can switch between computers by pressing the physical button located on the top of the KVM switch or by using the included handheld remote switch.

It is recommended not to use a USB hub with this KVM switch to avoid potential incompatibility issues.

The product description indicates that two USB A to C cables are required for power and data, but does not specify if they are included. Separate DisplayPort cables are also needed for each computer and are not mentioned as included.

No, this is a DisplayPort KVM switch. While it has a USB-C port for data transfer (up to 5Gbps), the video connection requires DisplayPort, and the power/data connection for the computers uses USB A to C cables.

Verify that the DisplayPort cable is securely connected to both the computer and the KVM switch, and to the monitor. Ensure both USB A to C cables are connected for power and data. Check that the correct input source is selected on your monitor. Try using a different DisplayPort cable and ensure it meets DP 1.4 specifications if aiming for high resolutions.

Ensure the USB A to C cables are properly connected to both computers for power and data transfer. Try plugging the USB devices directly into the KVM's USB ports. Test the USB devices on a single computer to confirm they are functional.

Check the length and quality of your DisplayPort cables; for 8K@60Hz, cables should be DP 1.4, AWG30, and no longer than 1 meter. Ensure your computer and monitor both support the desired resolution and refresh rate. Reduce the resolution or refresh rate to see if the issue resolves, indicating a potential bandwidth limitation.

Confirm that both computers are powered on and connected via both DisplayPort and USB A to C cables. Press the physical switch button firmly. If using the handheld switch, ensure its cable is securely connected to the KVM. Restart the KVM switch by disconnecting and reconnecting the USB A to C power cables.

Ensure the USB A to C cable providing power to the KVM is connected. For high-power devices like external hard drives, ensure the USB-C port is adequately charged. Try connecting the drive to a different USB port on the KVM. Test the drive directly connected to a computer to rule out issues with the drive itself.