StarTech.com USB-C Triple Display Multiport Adapter - Grey

The StarTech.com 117B-USBC-MULTIPORT is a mini docking station that provides flexible multi-monito...

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PCHUB.UKStartech.com Usb C Multiport Adapter. Dual Hdmi Video. 4K 60Hz. 2Pt 5G
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GamingKitStartech.com Usb C Multiport Adapter. Dual Hdmi Video. 4K 60Hz. 2Pt 5G
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Refresh CartridgesStarTech USB C Multiport Docking Station HDMI Video 4K 60Hz
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eBayStarTech.com USB C Multiport Adapter Dual HDMI Video 4K 60Hz 2Pt 5Gbps USB-A Hub
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OnBuy.comStartech.com Usb C Multiport Adapter Dual
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Product Information

Full details

The StarTech.com 117B-USBC-MULTIPORT is a versatile mini docking station designed for professionals needing expanded connectivity and multi-monitor support from a single USB-C port. It enables up to three external displays with resolutions up to 4K UHD, alongside a 3-port USB hub, Gigabit Ethernet, and USB-C Power Delivery for laptop charging. While it offers significant expansion, optimal triple 4K performance depends on your host computer's GPU and MST support.

All features

ColourGrey
Model Part Number117B-USBC-MULTIPORT
BrandStarTech.com

Extended Product Information

FAQs

What is MST, and do I need it?

MST stands for Multi-Stream Transport. It allows multiple independent video streams to be sent over a single DisplayPort connection. For the 117B-USBC-MULTIPORT to support three separate displays, your host computer's graphics card and driver must support MST.

Can I use all three video outputs at 4K 60Hz simultaneously?

No. The adapter supports a maximum of 1x 4K (3840 x 2160) at 60Hz and 2x 4K (3840 x 2160) at 30Hz. Achieving this maximum performance requires a host computer with Intel 11th Gen or later and support for Display Stream Compression (DSC).

Do I need to install drivers for this adapter?

No, this adapter is designed for driverless, plug-and-play setup on compatible operating systems like Windows and ChromeOS.

What is the maximum power delivery wattage supported?

The adapter supports USB Power Delivery 3.0 pass-through up to 100W. You must connect your own USB-C power adapter to the adapter's PD port to charge your laptop and power peripherals.

Can I connect both HDMI and DisplayPort monitors at the same time?

Yes, the adapter provides 2x HDMI and 2x DisplayPort outputs, allowing you to mix and match display connections based on your needs.

What is the difference between USB 3.2 Gen 1 and Gen 2 ports on this adapter?

The adapter features USB 3.2 Gen 2 Type-A ports, which offer data transfer speeds up to 10Gbps, significantly faster than the 5Gbps speeds of USB 3.2 Gen 1 ports.

Will this adapter work with my MacBook?

This adapter primarily supports Windows and ChromeOS. While some Thunderbolt 3/4 MacBooks might offer limited functionality, full support for triple displays and all features is optimized for Windows and ChromeOS environments due to MST implementation differences.

Troubleshooting

No video output to external monitors

Ensure the USB-C cable is securely connected to both the adapter and the laptop. Verify the laptop's USB-C port supports DisplayPort Alternate Mode. Check that the correct input source is selected on each monitor. Confirm your host computer meets the resolution and refresh rate requirements and has MST support enabled.

USB devices not recognized or slow

Ensure USB devices are plugged into the USB-A 3.2 Gen 2 ports for optimal speed. Try connecting devices directly to the laptop to rule out device issues. Disconnect and reconnect the USB devices and the adapter's USB-C cable.

Laptop not charging or charging slowly

Confirm you are using a USB-C power adapter that supports at least 65W (or higher, depending on your laptop's needs) and is connected to the adapter's USB-C PD port. Ensure the power adapter is functioning correctly by testing it directly with your laptop.

No network connection via Ethernet port

Ensure the Ethernet cable is securely connected to both the adapter and the router/switch. Check the network adapter status in your operating system's network settings. Try a different Ethernet cable or port on your router/switch.

Video performance is poor or stuttering

The performance is dependent on the host computer's GPU. Ensure your laptop's drivers are up-to-date. Lower the display resolution or refresh rate on one or more monitors if your host system is struggling. Check if your host supports DisplayPort 1.4 with DSC for optimal performance.

Pros and Cons

Pros

  • Expands a single USB-C port into a comprehensive workstation.
  • Supports flexible multi-monitor configurations with HDMI and DisplayPort options.
  • Provides high-speed USB 3.2 Gen 2 (10Gbps) connectivity for peripherals.
  • Enables laptop charging and peripheral power through a single USB-C connection.
  • Includes essential networking features like Gigabit Ethernet with Wake-on-LAN.
  • Features driverless installation for ease of use.

Cons

  • Maximum resolution and refresh rate for triple displays depend heavily on the host computer's GPU and MST capabilities.
  • Achieving 1x 4K @ 60Hz and 2x 4K @ 30Hz requires Intel 11th Gen or later with DSC support.
  • Requires a separate USB-C power adapter for the Power Delivery pass-through function.
  • Only supports Windows and ChromeOS operating systems.

Setup, Compatibility & Care

Setup:

  1. Connect the adapter's integrated USB-C cable to a compatible USB-C or Thunderbolt 3/4 port on your laptop.
  2. Connect your desired displays to the HDMI and/or DisplayPort outputs on the adapter.
  3. Connect your USB peripherals (keyboard, mouse, external storage) to the USB-A ports.
  4. For laptop charging, connect your laptop's USB-C power adapter to the USB-C PD port on the adapter.
  5. Connect the Gigabit Ethernet cable to your network.

Compatibility:

  • Operating Systems: Primarily supports Windows 10/11 and ChromeOS. Please check the full product specifications for a detailed list of supported Windows versions.
  • Host Port Requirements: The host computer must support DisplayPort Alternate Mode (DP Alt Mode) over USB-C. For triple monitor setups and higher resolutions/refresh rates, DisplayPort 1.4 with MST and potentially DSC support is recommended.

Care:

  • Keep the adapter in a dry environment and avoid exposure to extreme temperatures.
  • Clean the exterior with a soft, dry cloth. Do not use liquids or abrasive cleaners.
  • Ensure all cable connections are secure but do not force them.
  • Avoid placing the adapter near sources of strong electromagnetic interference.

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