Pugs at Play Sandy Interactive Walking Llama Plush Toy - Sandy

Please refer to the product packaging or the battery compartment for the exact type and quantity of batteries required. Batteries are typically not included with the toy.

Sandy should be spot cleaned using a slightly damp cloth. Avoid using harsh chemicals or submerging the toy in water, as this could damage the electronic components.

Sandy is recommended for children aged 3 years and older.

The primary interactive feature of Sandy is its walking motion. The product description does not mention any sound-emitting capabilities.

Sandy is best used indoors on smooth, flat surfaces. Outdoor use on uneven terrain or in wet conditions is not recommended and may damage the toy.

Yes, Sandy is part of the Pugs at Play collection, which may offer other interactive toys or characters.

First, check the battery installation and ensure they are fresh. If the issue persists after checking the batteries and power switch, please refer to the troubleshooting section or contact customer support.

Ensure batteries are correctly installed with the proper polarity. Check if the batteries are new and fully charged. Verify that the on/off switch is in the 'on' position. If the issue persists, try replacing the batteries.

This may indicate low battery power. Replace the batteries with fresh ones. Ensure the walking surface is smooth and free of obstructions.

Check for any obstructions around the legs or wheels that might be hindering movement. If the noise continues, contact customer support for assistance.

Gently spot clean with a slightly damp cloth. Do not machine wash or immerse the toy in water. Allow to air dry completely.