Personalised Memento 40th Ruby Anniversary Mug Set

You have 24 hours from the time of purchase to submit your personalised details via the email link. Failure to do so may result in order cancellation.

No, the '40th Ruby Anniversary' text is fixed and cannot be changed. Personalisation is added in addition to this fixed text.

You can use up to 20 characters on the front (Line 1 and Line 2), and up to 4 lines with up to 20 characters per line on the back of each mug.

Yes, the personalisation details you submit will appear identically on both mugs in the set.

Hand washing is recommended to maintain the quality of the personalisation and the mug itself. Dishwasher use may lead to premature fading.

While ceramic mugs are often microwave safe, it is recommended to use them with caution. Excessive heating or specific design elements might be affected. Hand washing is preferred for longevity.

If personalisation details are not submitted within 24 hours of purchase, your order may be cancelled.

No, once your personalisation details are submitted, the order cannot be cancelled or amended, as it moves directly into the production process.

Unfortunately, if personalisation details are not submitted within the 24-hour window via the provided link, the order may be cancelled as per the terms. Please ensure you check your email (including spam/junk folders) promptly after purchase.

Once you have submitted your personalisation details, the order enters the production process and cannot be cancelled or amended. Please double-check all entered text for accuracy before final submission.

This can occur with improper care. Ensure you are hand washing only and avoiding abrasive cleaners. If fading persists, the printing method may be susceptible to wear over time with frequent, harsh washing.