Cat Mate Water Fountain - 800ml Ceramic

It is recommended to replace the filter approximately every 2-4 weeks, depending on usage and water quality, to ensure optimal filtration and water freshness.

Yes, the Cat Mate 800ml Ceramic Water Fountain is suitable for both cats and small dogs.

Yes, the ceramic used is food-safe, ensuring it is hygienic and does not retain odors or tastes that might deter your cat from drinking.

The fountain comes with a 3-year warranty on the ceramic unit and a 12-month warranty on the pump.

The fountain includes a 3m USB cable, but a USB power adapter is not included. You can use a standard USB adapter (like those for mobile phones) or plug it into a powered USB port on a computer or power bank.

The pump should be disassembled weekly. Remove the intake cover and gently pull out the impeller. Rinse all parts thoroughly under running water and remove any debris or calcium buildup. Reassemble carefully.

The fountain is designed with a gentle flow to mimic natural water sources, which most cats find appealing. The pump operates quietly and the water movement is subtle, intended to attract rather than startle pets.

Ensure the USB cable is securely connected to a power source. Check if the pump is submerged in water. Clean the pump intake for any blockages. Ensure the filter is not clogged.

Clean the pump impeller and housing. Check the USB power source for adequate output. Ensure the filter is not saturated or blocked. Try a different USB cable or power adapter.

Ensure the pump is fully submerged and not drawing air. Check that all components are assembled correctly and the lid is seated properly. Clean the pump and check for any debris that might be causing vibration.

This usually indicates the filter needs replacement or the fountain needs a more thorough cleaning. Replace the filter and wash all ceramic components and the pump with soap and water.