POLY Edge E220 IP Phone - Poly
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Product Information
Full details
This guide is for users of the Poly Edge E220 IP Phone, offering a reliable and feature-rich communication solution. The phone provides clear audio and noise reduction, enhancing productivity in various environments. Note that while it offers many features, advanced configuration may require IT support. This guide covers key features, usage, and troubleshooting tips to help you get the most out of your Poly Edge E220 IP Phone.
All features
| Model Part Number | 82M87AA |
|---|---|
| Brand | Poly |
Extended Product Information
FAQs
How do I adjust the volume?
Use the volume buttons located on the side of the phone.
How do I make a call?
Dial the number using the keypad and press the call button (or lift the handset).
Can I use a headset with this phone?
Yes, it supports Bluetooth 5.0 headsets.
What is the display resolution?
The display resolution is 320 x 240 pixels.
Is the phone wall mountable?
Yes, the phone is wall mountable.
How do I redial a number?
Press the redial button.
Troubleshooting
Phone does not power on.
Check the power connection and ensure the Ethernet cable is securely connected to a PoE-enabled port.
Poor audio quality.
Ensure the handset is properly connected and adjust the volume. Also, check the network connection for any issues.
Unable to make or receive calls.
Verify the phone is registered with your VoIP service. Check your internet connection.
Network connectivity issues.
Check the Ethernet cable connection and ensure the network settings are configured correctly. Reboot the phone and router.
Pros and Cons
Pros
- Excellent audio quality with Poly HD voice.
- Effective noise reduction technologies (NoiseBlockAI and Acoustic Fence).
- Easy to use with a user-friendly interface.
- Supports Power over Ethernet (PoE) for simplified installation.
- Integrated with Microban antimicrobial product protection.
Cons
- Advanced configuration may require technical assistance.
- Touchscreen is not supported.
Setup, Compatibility & Care
Setup: Connect the phone to your network using the Ethernet cable. If using PoE, connect the Ethernet cable to a PoE-enabled switch. Follow the on-screen prompts to configure your network settings and register the phone with your VoIP service.
Compatibility: The Poly Edge E220 is compatible with various VoIP platforms. Check with your service provider for specific compatibility requirements. It supports G.711alaw, G.711ulaw, G.722, G.722.1, G.729ab, OPUS, and iLBC voice codecs.
Care: Clean the phone with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners. Ensure the phone is placed on a stable surface. Keep it away from extreme temperatures and direct sunlight.