HP Poly HIC Cable - Poly
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Product Information
Full details
This Poly HIC Cable is designed for users of Avaya 6400 and 8400 series telephones, enabling seamless connection of compatible Poly headsets. Its key benefit is providing a direct, amplified connection for improved audio clarity. A caveat is its specific compatibility with certain Avaya models, requiring verification before purchase. The cable serves as an amplified bottom cable, facilitating headset use on designated telephone ports.
All features
| Model Part Number | CE2001.ADAPTER |
|---|---|
| Brand | Poly |
Extended Product Information
FAQs
What Avaya phone models is this HIC cable compatible with?
This cable is designed for Avaya 6400 and 8400 series telephones, specifically for the handset port on models 6402, 6408, 6416, 6424, 8403, 8410, and 8434, and for the headset port on models 6424 M and 6416D M.
Can I use this cable with any Poly headset?
This cable is designed to work with Poly headsets that have a standard bottom cord connection. You should confirm your specific Poly headset model's compatibility with this type of connection.
What is the difference between using the handset port and the headset port?
Using the handset port typically routes the headset audio through the phone's handset circuitry. Using the dedicated headset port (on supported models) often provides a more direct and optimized audio path specifically for headsets.
Is this cable amplified?
Yes, the HP Poly HIC Cable is an amplified bottom cable, designed to boost the audio signal for clearer communication.
Do I need any software or drivers for this cable?
No, this is a passive cable connection. No software or drivers are required; it functions as a direct physical link between your headset and compatible Avaya telephone.
What should I do if I experience static or poor audio?
Check all connections for security and ensure the cable is not damaged. Verify compatibility with your specific phone model and headset. Try cleaning the connection points and, if possible, test with a different cable or headset to isolate the issue.
Troubleshooting
No audio on headset
Verify the cable is securely connected to both the phone and the headset. Check that the correct port (handset or headset) is being used on the Avaya phone. Ensure the headset volume is turned up and the phone's headset/handset setting is active.
Poor audio quality or low volume
Confirm that the HIC cable is indeed amplified and suitable for your setup. Try connecting the headset directly to the phone (if possible) to isolate the issue. Clean the connection points on the cable and phone.
Headset not detected by the phone
Ensure the Avaya phone model is within the compatible list for this HIC cable. Try unplugging and replugging the cable on both ends. Restart the Avaya phone if possible.
Intermittent audio or static
Check the cable for any visible damage. Ensure there are no other strong electromagnetic interference sources nearby. Try a different HIC cable if available to rule out a faulty cable.
Pros and Cons
Pros
- Provides a clear and amplified audio connection for headsets.
- Simplifies headset integration with compatible Avaya phone systems.
- Offers a reliable alternative to using a standard handset cord for headset connection.
- Durable construction for long-term use in professional environments.
Cons
- Limited compatibility, primarily for specific Avaya phone models.
- May require additional adapters for non-specified phone models.
- Not a universal solution for all headsets or phone systems.
- Can be mistaken for a standard telephone cord if not identified by model number.
Setup, Compatibility & Care
Setup:
- Identify the correct port on your Avaya telephone (handset or headset port, depending on your model).
- Connect the telephone-end of the HIC cable to the designated port.
- Connect your compatible Poly headset's bottom cord to the other end of the HIC cable.
- Ensure your headset is properly configured to receive audio through this connection.
Compatibility:
This cable is designed for specific Avaya telephone models:
- Handset Port: Avaya 6402, 6408, 6416, 6424, 8403, 8410, and 8434.
- Headset Port: Avaya 6424 M and 6416D M.
*Always verify your Avaya phone model number before purchasing to ensure compatibility.*
Care:
- Keep the cable clean and free from dust and debris.
- Avoid sharp bends or excessive tension on the cable.
- Use a dry or slightly damp cloth to clean the cable if necessary. Do not use harsh chemicals.