SoundMAGIC E11C - Silver

The SoundMAGIC E11C features *passive* noise isolation, which is achieved through the physical seal created by the ear tips in your ear canal. They do not have active noise cancellation technology.

Gently wipe the ear tips and housing with a soft, dry or slightly damp cloth. Avoid using harsh chemicals or submerging them in water.

The SoundMAGIC E11C earphones are not rated as waterproof. Avoid exposing them to excessive moisture or rain.

Warranty information can vary by retailer and region. Please refer to your purchase receipt or the SoundMAGIC official website for specific warranty details.

Compatibility of the in-line controls with computers can vary. While basic play/pause and volume adjustments often work, advanced features might require specific drivers or may not be supported.

The different sizes allow you to find the best fit for your ear canal, ensuring optimal comfort, a secure seal for passive noise isolation, and the best possible sound quality.

Ensure the 3.5mm jack is fully inserted into the device. Check the device's audio settings and test with another audio source. Clean the earbud tips and the audio jack.

Verify that the volume on both the device and the in-line controls is set appropriately. Clean the earbud tips, as blockages can affect sound quality. Test with a different audio file or application.

Confirm compatibility with your device. Try reconnecting the jack. Restart your device. If the issue persists, there may be a fault with the controls.

Try a different size of the included ear tips to achieve a more secure and comfortable fit. Ensure the earphone cable is routed correctly behind your ear for a snugger fit.