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This guide is for users of the Eufy HomeBase 3 (S380), a central hub for your eufy security devices. It offers expandable local storage up to 16TB and utilizes BionicMind AI for advanced facial recognition and improved accuracy. Keep in mind that a wired Ethernet connection is required for optimal performance.
| Brand | Eufy |
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You can connect an external hard drive to the USB port or install an internal SATA SSD or HDD. Refer to the manual for specific instructions.
Yes, you can access your recordings remotely via the eufy Security app, provided your HomeBase 3 is connected to the internet.
The HomeBase 3 does not have a built-in battery backup. Your devices will not record until power is restored. If you have a UPS (Uninterruptible Power Supply) for your router, it will ensure network connectivity even during a power outage.
Firmware updates are performed automatically through the eufy Security app. Make sure your HomeBase 3 is connected to the internet.
You can reset the HomeBase 3 by pressing and holding the reset button on the back of the device until the light indicator flashes. Note that this will erase all settings.
Yes, your data is encrypted with AES-128 and RSA-1024 encryption for enhanced security.
BionicMind is eufy's AI technology, providing facial recognition, self-learning capabilities, and improved accuracy in identifying people and events.
Check the Ethernet cable connection. Ensure your router is functioning and providing internet access. Try restarting the HomeBase 3 and your router.
Check your network connection. Ensure your internet speed meets the minimum requirements. Try lowering the video resolution in the app.
Ensure that the feature is enabled in the app. Make sure the faces are properly captured in good lighting conditions. The system needs some time to learn and recognize faces.
Check if the siren is enabled in the settings. Ensure that the motion detection is enabled on the connected devices. Verify that the volume is turned up.
