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Sennheiser DW Series Wireless Headset - Grey

Not AvailableSennheiser DW Series Wireless Headset - Grey
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The EPOS | Sennheiser IMPACT DW Pro 1 (DW 20 HS) is a professional-grade, monaural (single-sided) ...

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Product Information

Full details

This guide is for professionals seeking a reliable, single-sided wireless headset for clear communication in busy environments. The Sennheiser DW Series IMPACT DW Pro 1 HS (DW 20 HS) offers exceptional audio quality and long talk time, however, it requires a compatible DW Series base station to function and is an End of Life (EOL) product, primarily suited for existing users or as a replacement. Key features include DECT wireless technology, an ultra noise-cancelling microphone, and extended battery life for all-day use.

All features

ColourGrey
Headphones Noise CancellationActive
SeriesDW Series
Model Part Number1000510
BrandSennheiser

Extended Product Information

FAQs

Do I need a base station for this headset?

Yes, the Sennheiser DW Series IMPACT DW Pro 1 HS headset requires a compatible EPOS | Sennheiser DW Series base station to function. It is not a standalone device.

What is the wireless range of this headset?

The headset offers a wireless range of up to 180 meters (590 feet) from its base station, depending on the environment.

How long does the battery last?

The headset provides up to 12 hours of talk time on a full charge. It also features fast charging, delivering 50% charge in approximately 20 minutes.

Is this headset suitable for noisy environments?

Yes, it features an ultra noise-cancelling microphone designed to filter out background noise, making it excellent for busy offices and call centers.

Can I connect this headset to my computer?

Yes, the headset can be connected to a softphone via its compatible DW Series base station. The base station itself connects to your computer.

Why is this model listed as End of Life (EOL)?

Being End of Life means the product is no longer manufactured or actively supported with new development. It is primarily available as a replacement part for existing users of the Sennheiser DW Series.

Can I wear this headset on either ear?

Yes, the design allows the headset to be worn comfortably on either the left or right ear, and the microphone boom arm is fully adjustable.

Troubleshooting

Headset not connecting to base station

Ensure the base station is powered on and within range. Try re-pairing the headset with the base station according to the manual. Check if the headset is fully charged.

Poor audio quality or static

Move closer to the base station to ensure you are within optimal range. Check for potential interference from other wireless devices, although DECT is robust. Ensure the microphone boom is positioned correctly near your mouth.

Microphone not working

Verify that the microphone is not muted on the headset or via the software. Ensure the microphone boom is in the correct position. Try re-pairing the headset.

Headset not charging

Ensure the headset is seated correctly on the charging cradle. Clean the charging contacts on both the headset and the cradle. Verify the charging cradle is powered and connected correctly.

Pros and Cons

Pros

  • Excellent wireless range for flexible work
  • Superior voice clarity due to noise-cancelling microphone
  • Long battery life suitable for intensive use
  • Comfortable design for all-day wear
  • Wide compatibility within the DW Series

Cons

  • Requires a separate DW Series base station to operate
  • Product is End of Life (EOL), limiting new system adoption
  • Monural design may not suit all users
  • Limited to DECT range; Wi-Fi interference not a factor but proprietary connection is

Setup, Compatibility & Care

Setup:

This headset requires a compatible EPOS | Sennheiser DW Series base station for operation. Ensure the base station is properly connected to your desk phone or softphone and powered on. Once the base station is ready, simply pair the headset following the instructions provided with your specific base station model. Typically, this involves placing the headset on the charging cradle or pressing a pairing button.

Compatibility:

The IMPACT DW Pro 1 HS (Article No. 1000510) is fully compatible with all EPOS | Sennheiser DW Series base stations. It is designed to work as a replacement headset within an existing DW Series setup.

Care:

  • Clean the ear cup and exterior with a soft, slightly damp cloth. Avoid abrasive cleaners or solvents.
  • Ensure the charging contacts on the headset and cradle are clean to maintain proper charging.
  • Store the headset in a safe place when not in use to prevent damage.