Jabra EHS Adaptor Link - Black
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Product Information
Full details
The Jabra LINK 14201-20 is an Electronic Hook Switch (EHS) adapter designed for users of Jabra wireless office headsets and compatible desk phones. It provides the key benefit of enabling remote call control, allowing you to answer, end, mute calls, and adjust volume directly from your headset, even when away from your desk. A potential caveat is that compatibility is limited to specific desk phone models that support EHS functionality.
All features
| Colour | Black |
|---|---|
| Model Part Number | 14201-20 |
| Brand | Jabra |
Extended Product Information
FAQs
What is an EHS adapter?
An Electronic Hook Switch (EHS) adapter allows your wireless headset to communicate directly with your desk phone, enabling you to answer, end, and manage calls remotely from the headset itself without needing to physically lift the phone's handset.
How far can I move from my desk with this adapter?
The Jabra LINK 14201-20, when used with compatible Jabra wireless headsets, provides a wireless range of up to 150 meters, offering significant freedom of movement.
Which Jabra headsets are compatible with the LINK 14201-20?
The adapter is compatible with various Jabra wireless office headsets, including the GN9120, GN9330e, GN9350e, PRO 9400 series, and GO 6400 series, as well as future EHS-supporting models.
Do I need to install software for the LINK 14201-20?
No, the Jabra LINK 14201-20 is typically a plug-and-play device. It connects via cables to your headset base and desk phone, and EHS functionality is usually managed through the desk phone's settings.
Can I use this adapter with any desk phone?
No, compatibility is restricted to specific desk phone models that have built-in EHS functionality. Always check the compatibility list for your specific phone model before purchasing.
What is the benefit of remote call control?
Remote call control allows you to answer, end, mute, and adjust volume on calls directly from your headset. This significantly improves multitasking capabilities and productivity, as you don't need to be at your desk to manage calls.
Where is the Jabra LINK 14201-20 made?
The Jabra LINK 14201-20 is manufactured in China.
Troubleshooting
Headset cannot answer or end calls remotely.
Ensure the Jabra LINK 14201-20 is correctly connected to both the headset base and the desk phone. Verify that EHS is enabled on your desk phone and that your phone model is listed as compatible.
No audio through the headset.
The LINK 14201-20 adapter primarily manages call control. Check that your headset is properly paired with its base and that the headset volume is adjusted. Ensure the desk phone's audio settings are correct.
Intermittent call control issues.
Check all cable connections for security. Ensure there are no other wireless devices causing interference in close proximity. Restart both the desk phone and the headset base.
Desk phone does not recognize the adapter.
Confirm that the desk phone model supports EHS functionality and that it is properly enabled in the phone's settings. Try a different compatible phone if available to test the adapter.
Pros and Cons
Pros
- Extends wireless range up to 150 meters from the desk.
- Enables full remote call management from the headset.
- Improves multitasking and productivity.
- Easy to install and integrates with compatible systems.
- Provides freedom of movement during calls.
Cons
- Requires a compatible desk phone with EHS functionality.
- Compatibility is limited to specific phone models.
- Does not provide audio itself, only call control.
- Additional accessory to manage.
Setup, Compatibility & Care
Setup:
- Connect the Jabra LINK 14201-20 adapter to your compatible Jabra wireless headset base.
- Connect the included cables between the adapter and your desk phone according to the specific wiring diagram for your phone model.
- Ensure your desk phone is powered on and configured to support Electronic Hook Switch (EHS) functionality.
Compatibility:
This adapter is designed for use with specific Jabra wireless office headsets and a range of desk phones that support EHS functionality. Key compatible phone brands include Avaya, Alcatel, and Toshiba. Please refer to the product documentation or Jabra's website for a detailed list of supported phone models.
Care:
- Keep the adapter and its cables clean and free from dust.
- Avoid exposing the adapter to extreme temperatures or moisture.
- Use a dry or slightly damp cloth for cleaning; do not use liquid cleaners.