The North Face M Redbox Down Jacket - Obsidian

Wash the jacket only when necessary, typically at the end of the season or when visibly dirty. Frequent washing can degrade the down insulation.

No, use a down-specific detergent to preserve the down's natural oils and loft.

If the jacket gets wet, dry it as soon as possible by tumble drying on low heat with tennis balls to restore the loft.

Store the jacket in a dry, well-ventilated area. Avoid compressing it; hang it or store it loosely in a breathable bag.

No, do not iron the jacket. The heat can damage the fabric and insulation. If needed, use a steamer on a low setting.

The jacket is water-resistant but not fully waterproof. It can withstand light rain, but it is recommended to use a waterproof outer shell in heavy rain.

Please refer to the THE NORTH FACE warranty information for details on coverage and terms.

Ensure the jacket is completely dry. Check for any rips or tears that might be allowing cold air to enter. Consider layering with additional warm clothing.

Ensure you are tumble drying the jacket on low heat with tennis balls to restore the down's loft. Re-fluff the jacket by hand.

Spot clean stains with a damp cloth and mild detergent. Avoid harsh chemicals or excessive scrubbing.