Medisana OL 600 Outdoor Heat Pad - Grey

The heat pad measures 40 x 40 cm, providing a good area for targeted warmth.

No, the power bank is not included with the heat pad. You will need to provide your own compatible USB power bank.

The battery life depends on the capacity of your power bank and the chosen temperature setting. A typical 10,000 mAh power bank can provide approximately 4-6 hours of heat on low to medium settings.

The heat pad itself is not waterproof. Only the outer cover is removable and washable. Ensure the heat pad is kept away from excessive moisture.

The heat pad has a power consumption of 6.35 W.

The outer cover is removable and machine washable. The heat pad itself should only be wiped with a slightly damp cloth and never submerged in water.

The heat pad is equipped with a safety feature that automatically turns it off after 20 minutes of continuous use to prevent overheating.

Ensure the power bank is charged and properly connected to the heat pad. Try using a different USB port on the power bank or a different power bank altogether to rule out power source issues.

Check if the heat pad is switched on and a temperature setting is selected. Verify the power bank has sufficient charge and is providing adequate power. Ensure all connections are secure.

This is typically not an issue with the heat pad itself but can be related to the power source. Ensure the power bank is functioning correctly. If the issue persists, contact customer support.

Ensure the cover is completely dry before reattaching it to the heat pad. Air drying is recommended, and avoid using high heat to dry it as this can damage the fabric.