Numatic Hetty Cylinder Vacuum Cleaner - Pink

The Hetty vacuum cleaner uses genuine 'Henry bags'. Always use these for optimal performance and filtration.

Yes, the Hetty's powerful suction and versatile toolkit, particularly the Brush & Mattress Tool, make it effective for picking up pet hair from various surfaces, including carpets and upholstery.

You should change the dust bag when it is full, or when you notice a significant reduction in suction power. Regular checks will ensure consistent performance.

Yes, when using the Combi Floor Tool on hard floors, ensure the brush is extended to protect the surface from scratches and ensure effective cleaning. Always test on an inconspicuous area first.

The Hetty has dimensions of 320 x 340 x 345mm and weighs 7.5kg.

Info needed: Please refer to your product documentation or the manufacturer's website for specific warranty information. Warranty periods can vary by region and retailer.

Info needed: Specific maintenance instructions for the TriTex filter, including whether it is washable or needs to be replaced, can be found in the product's full user manual.

Check that the power cable is securely plugged into both the vacuum cleaner and a working wall socket. Ensure the power switch on the unit is in the 'on' position. If the problem persists, try a different electrical outlet.

The most common cause is a full dust bag; replace it with a new one. Also, check the TriTex filter for blockages or excessive dirt. Inspect the hose, extension tubes, and floor tool for any obstructions or blockages. Ensure all connections (hose to unit, tubes to hose, tool to tubes) are airtight.

A full or dirty dust bag is often the culprit; replace it immediately. Also, check the filter for any trapped debris that might be causing the smell. Cleaning the inside of the hose can also help.

Pull the cable out fully to its maximum extent and then release it, guiding it gently as it retracts. Ensure the cable is not kinked or tangled. Avoid letting the cable retract forcefully to prevent damage.

Ensure that the tools and tubes are free from debris that might prevent a snug fit. Push the connections firmly until they are secure. Check for any damage to the plastic connections on the tools or tubes.