EPOS CEHS-CI 04 EHS Adapter Cable - Black
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Product Information
Full details
The EPOS CEHS-CI 04 EHS Adapter Cable is designed for contact center and corporate professionals using specific Cisco IP phones (8941/8945) and compatible EPOS wireless headsets. Its key benefit is enabling seamless remote call control, allowing users to answer, end, and receive call notifications directly from their headset. A potential caveat is its specific compatibility with only certain Cisco phone models.
All features
| Colour | Black |
|---|---|
| Model Part Number | 1000749 |
| Brand | EPOS |
Extended Product Information
FAQs
What is an EHS adapter cable?
An EHS (Electronic Hook Switch) adapter cable allows compatible wireless headsets to remotely answer, end, and receive call notifications from specific IP phones without needing a physical handset lifter. This provides electronic control over call functions.
Which Cisco phone models are compatible with the CEHS-CI 04?
The EPOS CEHS-CI 04 is specifically designed for Cisco IP Phone models 8941 and 8945.
Can I use this adapter with any EPOS wireless headset?
No, this adapter is compatible with specific EPOS wireless headset series, including the SD Office, SD Office ML, SD Pro 1, SD Pro 1 ML, SD Pro 2, SD Pro 2 ML, D 10 series, and IMPACT SDW 5000 series. Always check the official compatibility list.
Do I need a separate power supply for this cable?
No, the CEHS-CI 04 EHS adapter cable typically draws power from the connection to the Cisco IP phone and does not require a separate power supply.
What happens if I connect this to an incompatible phone?
If connected to an incompatible phone, the remote call control features (answering, ending calls) and ring tone notification will not function. The headset may still work for audio if connected directly, but the EHS functionality will be absent.
How do I know if my EPOS headset is compatible?
You can find a detailed compatibility guide on the EPOS website. Look for the specific model name of your headset (e.g., SD Pro 2 ML) and check if it is listed for use with the CEHS-CI 04 adapter and Cisco 8941/8945 phones.
Troubleshooting
Headset does not answer/end calls remotely
Verify that the EPOS CEHS-CI 04 cable is securely connected to both the Cisco IP phone and the headset base. Ensure the correct headset series is being used and check the EPOS compatibility guide. Confirm the phone model is supported (Cisco 8941/8945).
No ring tone in the headset
Check that the adapter cable is fully inserted. Ensure the headset volume is turned up and that the headset is not muted. Confirm that the phone is set to transmit ring tones through the headset port.
Audio is not working through the headset
Confirm the headset is paired and connected to its base. Restart both the Cisco IP phone and the headset base. Test the headset without the EHS adapter to isolate the issue.
Call control buttons on the headset are unresponsive
Ensure the headset is properly connected via the CEHS-CI 04 adapter. Test the buttons by answering and ending a call directly from the phone to confirm phone functionality. Consult the headset manual for button usage.
Pros and Cons
Pros
- Enables true remote call management from wireless headsets.
- Improves efficiency by eliminating manual handset lifting.
- Ensures users never miss important calls with ring tone notification.
- Offers greater freedom of movement within the workspace.
- Provides a seamless integration with compatible Cisco phones and EPOS headsets.
Cons
- Limited compatibility; only works with specific Cisco phone models (8941/8945).
- Requires a compatible EPOS wireless headset to function.
- Does not add functionality beyond basic call control and notification.
Setup, Compatibility & Care
Setup:
- Connect the EPOS CEHS-CI 04 cable to the designated headset port on your Cisco IP Phone (8941 or 8945).
- Connect the other end of the adapter cable to your compatible EPOS wireless headset base station.
- Ensure your Cisco IP phone is powered on and functioning normally.
Compatibility:
- Phone Models: Cisco IP Phone 8941, Cisco IP Phone 8945.
- EPOS Wireless Headset Series: SD Office, SD Office ML, SD Pro 1, SD Pro 1 ML, SD Pro 2, SD Pro 2 ML, D 10 series, and IMPACT SDW 5000 series. Always consult the official EPOS headset compatibility guide for the most up-to-date information.
Care:
- Keep the cable dry and avoid exposure to extreme temperatures.
- Clean the cable and connectors with a soft, dry cloth. Avoid using liquids or solvents.
- Store the cable carefully when not in use to prevent damage to the connectors or wiring.