Flamme Innsbruck Fireplace Insert - B&Q

Slim profile and contemporary design, modern technology whilst maintaining a more traditional look...

Best current price£178.97from B&Q

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B&Q - Flamme Innsbruck 60Cm/24" Electric Fireplace Insert With Trim Suitable For Custom Media Wall Or Mantel Surround Designs
Free delivery in 1–3 days
£178.97
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Wayfair UKFLAMME Innsbruck Electric Fireplace Insert with Trim Suitable for Custom Media Wall or Mantel Surround Designs
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£194.99
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Product Information

Full details

This guide is for B&Q customers who have purchased the Flamme Innsbruck Fireplace Insert. It helps you understand the features, setup, and maintenance of your new fireplace insert, providing a comfortable and stylish heating solution for your home. Keep in mind that while it offers a realistic flame effect, it's essential to follow all safety guidelines during operation.

All features

BrandB&Q

Extended Product Information

FAQs

How do I clean the glass front?

Use a soft, damp cloth to wipe the glass front. Avoid using abrasive cleaners or excessive water.

What kind of maintenance does the fireplace insert require?

Regularly inspect the unit for any dust or debris build-up and clean the ventilation openings. Keep the exterior clean with a damp cloth.

Is professional installation required?

While the insert is designed for easy installation, it is recommended to consult a professional for custom installations or if you are unsure about any part of the process.

What is the warranty period?

B&Q provides customer service with over 20 years experience in the industry.

Can I use the fireplace insert outdoors?

No, this fireplace insert is designed for indoor use only.

Where does the heat vent from the fireplace?

The fireplace insert has front ventilation, so no rear airflow is required.

What should I do if the unit overheats?

If the unit overheats, turn it off immediately and unplug it. Let it cool down and check for any obstructions to the vents. Contact customer support if the problem persists.

Troubleshooting

Fireplace insert does not turn on.

Check the power cord and ensure it is securely plugged into a functioning outlet. Verify that the power switch on the unit is turned on. Check the remote control batteries.

Flame effect is not working.

Ensure the power is on. Check the settings on the remote control to ensure the flame effect is activated. If the problem persists, consult the manual for troubleshooting.

Fan heater is not producing heat.

Check that the fan heater is turned on via the remote control. Verify that the heating element is not blocked by any obstructions. If the issue continues, contact customer service.

Remote control is not working.

Replace the batteries in the remote control. Make sure the remote is pointed towards the fireplace insert and that there are no obstructions between the remote and the unit. Check the manual to reset the remote if necessary.

Pros and Cons

Pros

  • Easy installation into existing mantle pieces.
  • Realistic flame effects and cracking sound for a cozy atmosphere.
  • Efficient heating with a quiet fan heater.
  • Remote control for convenient operation.
  • Stylish design with a glass front.

Cons

  • May require professional installation depending on your setup.
  • The heating output is suitable for smaller to medium-sized rooms.
  • Requires access to an electrical outlet for power.
  • Flame effect is a visual feature and doesn't provide physical heat on its own.

Setup, Compatibility & Care

  1. Installation: Consult the included manual for detailed installation instructions. Ensure the insert is securely placed within your chosen mantle or custom design. If needed, hire a qualified professional to complete this task.
  2. Electrical Connection: The fireplace insert requires a standard electrical outlet. Ensure the outlet is functioning correctly and is properly grounded.
  3. Compatibility: This insert is designed to fit into a variety of existing fireplace surrounds. Please measure your space accurately to ensure a proper fit. It is not suitable for outdoor use.
  4. Care:
  • Cleaning: Use a soft, damp cloth to clean the glass front and the exterior of the insert. Avoid abrasive cleaners.
  • Maintenance: Regularly inspect the insert for any signs of damage or wear. Clean any dust or debris from the ventilation openings to ensure proper airflow.
  • Safety: Always unplug the insert before cleaning or performing any maintenance. Do not place any objects on top of the insert.

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